A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 18:36
Deal Lost
Warm
Call History
59 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Intermediary
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
2:31 (152s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
48
Rep Words / Customer Words
384 / 142
Rep Longest Monologue
13s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product/Service Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of twin beds
Thala, adhu twin bed-laam illaiyaa?
|
product/service fit | Customer | Yes | alternative solution | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| hotel room stay | Customer | -- | Positive | Inquiry for 3 people stay |
Key Moments
300:22
Explanation of bed types
Clarifies the logistics of the stay for the customer's clients.
01:11
Rep's advice on planning
Rep establishes authority by coaching the customer on booking lead times.
02:10
Instruction on communication
Rep tells customer exactly what to say to the client to close the deal.
Discovery Questions
2
Q1
Ippa ivarukku enna problem?
Q2
Normal TV room kidaikkuma nammallukku ippo?
Trust Signals
2
Frequent use of 'Thala' (Leader/Boss) showing familiarity
Acceptance of rep's advice on booking timelines
Resistance Signals
1
Confusion over 'extra bed' vs 'twin bed' charges
Confusion Signals
1
Difference between twin bed and extra mattress on floor
Topics Discussed
Twin beds vs King size
Extra mattress charges
Booking lead times
Room availability
Client management
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about twin beds. |
| Middle | 2 | negative | Trying to understand the difference between extra bed and twin bed. |
| Closing | 3 | neutral | Agrees to convey the mattress solution to the client. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.91s
Hello
Speaker 0
2.97s
Hello.
Speaker 1
3.87s
Aa sollunga bro.
Speaker 0
5.03s
Thala, adhu twin bed-laam illaiyaa? Thala, twin bed-laam edhuvum kekkalaayamaa nee, extra mattum oru Surya unkitta.
Speaker 1
8.39s
Ishtamaiyittu oru
Speaker 1
12.17s
Adhudhaan bro moonu perukku serthu kettaanga.
Speaker 0
12.43s
Moonu perukkum serthu.
Speaker 0
13.83s
Adhudhaan adhudhaan extra bet vena poduvaangalaam, twin bet twin bets kidaiyaadhaam.
Speaker 1
18.01s
Adhaan extra ippo twin blood-naavum extra blood-na enna difference bro?
Speaker 0
22.01s
Twin bed-na bed-e onnu cot-e onnu thaniya poduvaanga, extra bed-na extra bed thaniya floor-la potturuvaanga keezha.
Speaker 1
29.61s
O card extra podanumna extra charge aagungala?
Speaker 0
32.05s
Adhu twin bed aama, adhu card-laam extra poda maattaanga, twin bed-ndradhu andha king size bed irukku illaiya, adhu paadhi paadhiya thanithaniya vachiruppaanga.
Speaker 1
39.37s
Mm mm mm mm.
Speaker 0
40.47s
Kaattu mattress ellame irukkum.
Speaker 0
43.29s
Aennaa extra bed vandhu unakku extra mattress vandhu keezha potturuvanga mattress pottuttom.
Speaker 1
47.61s
Mm mm mm mm.
Speaker 0
50.59s
Tin bed hotel full-aa irukkaan, tin bed-laam ippa kidaikkaadhaan.
Speaker 1
54.35s
Oho sari, appa indha maadhiriye pottukkalaamla? Bed mattum extra kuduthuruvom keezha.
Speaker 0
57.53s
Athu avangalukku comfort avanga stay panrathuthaan pannikkalaam vera onnum panna mudiyaathu
Speaker 1
61.53s
Adhu pannikkalaam.
Speaker 0
61.99s
Annaikku ketathu annaikke book panni irukkala, room kidaiyaathula last minute vandhu kettenna.
Speaker 1
66.75s
Ellaarukku.
Speaker 0
66.75s
Illa neenga ketta illa annaikke neenga solli annaikke confirm vachukkonga.
Speaker 1
69.05s
Aennaa avangalukku date confirm aagala bro. Adhanaal thaan.
Speaker 0
71.51s
Aanaalum last time eppavume nee endha program plan pandradhaalum oru rendu irandu moonu days vandhu postpone panni endha client-aa irundhaalum last minute-la booking edukkaadha.
Speaker 1
80.85s
Adhu bali sona?
Speaker 0
82.45s
Yenna oru time-la blood service blood service panna mudiyaadhu matha service-laam konjam delay aagum adhanaala.
Speaker 1
86.13s
Oru vishuvathu enna adukkalaam.
Speaker 0
87.65s
Ottoman paatheenganna dakkunnu kidaikkaadhu, at least oru moonu days munnadi plan pannikkanum. Sometimes namma ippa number room-laye paravaayillai, ippa number room-laye client book panniyaachu. Ippa moonu nethula irundhu clients irukkaangala Monday-la irundhu.
Speaker 1
97.09s
Mm mm mm.
Speaker 0
98.03s
Avangalukku ellame namma room dhaan koduthirukku.
Speaker 1
100.93s
Mm
Speaker 0
101.41s
So adhanala orutharathula ulla vara correct-aa irukkum vera onnum illa.
Speaker 0
105.53s
Adhanala nee annaikke confirm pannurennu vachukkiva, mudinja alavukku date vaangindhu adhu maadhiri plan pannunga. Force panna thevaiyillai, but adhanala oru at least konjam namma date avanga idhu maadhiri varaangannum podhe konjam confirm pannineenganna prachannai illai.
Speaker 1
117.21s
Sari okay okay ippa indha room kidaikkum indha ippa ivarukku enna problem
Speaker 0
118.35s
Indha room kidaikkumaa?
Speaker 0
122.11s
Illa room normal idhu kidaichirundhula andha twin bed dhaan kidaikkaadhu, yenna nammakitta twin bed edhuvum illa special, adhu kammiyaadhaan irukkum hotel-la, normal TV room.
Speaker 1
128.01s
Normal TV room kidaikkuma nammallukku ippo?
Speaker 0
130.83s
Nee adhellam edhuvum sollaatha thala room provide panrathu mattum sollidu.
Speaker 1
133.59s
Avvalavuthaan adhu mattum dhaan sollirukken naan aamaa
Speaker 0
134.87s
Aamaa extra bed pottu tharuvaanga save pannikkalaamnu sollu, thaniyaala pin bedla thanithaniya bedla thaniyaa varaadhu, adjust panni idhu pannikkalaam one night.
Speaker 1
142.67s
Sari okay.
Speaker 0
144.23s
Okay thala, naan solliduren appo panna sollunga.
Speaker 1
147.33s
Mm.
Speaker 0
149.67s
Okay, thala.
Speaker 1
150.69s
Sari okay.