A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 16:49
Deal Lost
Cold
Call History
59 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Low Performance: Bharath Kumar
Bharath Kumar scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Informal
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:10 (10s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
5
Rep Words / Customer Words
16 / 10
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Incorrect location shown
Bro Anandhaandradhu Hosur bro, neenga Thanjavur kaamichirukkeenga.
|
logistics | Customer | No | acknowledgment | Poor |
Key Moments
100:02
Location Correction
Customer identifies that the system/agent has the wrong location (Thanjavur instead of Hosur).
Resistance Signals
1
Location discrepancy mentioned
Confusion Signals
1
Location mismatch
Topics Discussed
Location discrepancy
Hosur
Thanjavur
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Body | 2 | neutral | Customer points out a location error (Hosur vs Thanjavur). |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello
Speaker 0
0.87s
Hello.
Speaker 1
1.29s
Hello, thala solluthu thaan.
Speaker 0
2.81s
Bro Anandhaandradhu Hosur bro, neenga Thanjavur kaamichirukkeenga.
Speaker 1
6.89s
Adhu vera enna Oosur anuppuraaru thala, vera nimisham anuppuraaru.