A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 16:43
Deal Lost
Hot
Call History
59 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
other
Opening Quality
High (Rapport-based)
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
71% into call
Pitch Approach
Upsell/Cross-sell
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:33 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
9
Rep Words / Customer Words
68 / 16
Rep Longest Monologue
13s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| collagen | Customer | -- | Positive | Confirming it was sent and suggesting more orders. |
| supplements | Customer | -- | Neutral | Confirming shipment for 'Anand'. |
Key Moments
300:06
Confirmation of Anand's shipment
Establishes the agent's reliability and memory of customer details.
00:25
Customer requests more orders
High intent signal; customer wants to bundle more items with the Collagen.
00:30
Request for tracking details
The primary logistical goal of the call for the customer.
Trust Signals
3
Informal language
Repeat purchase behavior
Asking for tracking details directly
Enthusiasm Signals
1
Collagen-oda serthu idhuvum niraiya order pannunga
Topics Discussed
Shipping status
Collagen
Supplements
Tracking details
Anand's order
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Casual greeting. |
| Middle | 2 | neutral | Discussing order status. |
| Closing | 3 | neutral | Asking for tracking details. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello, hello, hello, hello sollu thala, bro Anandunnu orutharukku supplement ship aayiduchunganna.
Speaker 1
6.79s
Anand endha ooruthala? Aneekku collagen kooda kettu koduthu anuppichu sonneengale.
Speaker 1
14.97s
Okay adhaan enga ooru thala adhu poyiduchu thala collagen ellaam pottaachu anuppichaachu anuppichaachu thala.
Speaker 0
21.17s
Enakku andha next number irukku.
Speaker 1
21.41s
Ippodhaan
Speaker 1
24.09s
Collagen thaane solren.
Speaker 0
25.43s
Collagen-oda serthu idhuvum niraiya order pannunga.
Speaker 1
27.25s
Aa amichchaam amichchaam amichchaam aamichchaam romba
Speaker 0
30.89s
Andha idhu mattum konjam tracking details.
Speaker 1
32.57s
Athu helthaaru.