A
Call Intelligence
None with Bharath Kumar — Feb 16, 2026 16:37
Deal Lost
Warm
Call History
59 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Existing Customer)
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Existing Customer
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
42 / 58
Rep Longest Monologue
3s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| collagen | Rep | -- | Neutral | Checking if the product was given to Anand/Rukesh. |
Key Moments
200:01
Product Inquiry
Customer identifies the specific item (0.5kg collagen) and the intended recipient.
00:14
Urgency Request
Customer asks for the shift to be completed within the day.
Trust Signals
1
Direct communication regarding staff names (Anand, Rukesh).
Confusion Signals
1
Confusion over the location of Rukesh (00:08).
Topics Discussed
Product Delivery
Logistics
Collagen
Staff Coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about product status. |
| Closing | 2 | neutral | Accepting the agent's response. |
Call Transcript
Click to expand
Speaker 0
0.01s
Pinnaithu irukkaavum.
Speaker 1
0.39s
Hello.
Speaker 0
1.37s
Bro inga Belishala oru aaf kg collagen irukku bro adhu avar kuduthurukkeengala Anandukku.
Speaker 1
5.21s
Avaru kuduthu vidunga avaru Rukesh Rukesh avar paaru kuduthu vidunga.
Speaker 0
8.03s
Rukesh enga irukkaru?
Speaker 1
9.51s
Angathaan irukku.
Speaker 0
9.97s
Avan vandhu vara solli eduthuttu ponga.
Speaker 1
12.67s
Angadhaan angadhaan irukkaaru polichu vandhaan irukkaaru.
Speaker 0
14.29s
Vandhaaru bro, thiruppi poyittaarunnu ninaikkiren, naan kuduthu anuppuraaru, naan innaikkulla shift pannidunga bro, eppadi aachu?
Speaker 1
16.05s
Aa kudutthaan anuppuven illainga.
Speaker 1
19.41s
Aa vasantham koduththirukku.
Speaker 0
21.13s
Okay sir, sollunga.