A
Call Intelligence
Avinash (Referenced) with Bharath Kumar — Feb 16, 2026 15:42
Deal Closed
Hot
Call History
59 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Avinash (Referenced). Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Omega 3 D Double Strength (30 count) + Kurukku Meen (Fish Oil)
Purchase Date
Feb 16, 2026
Calls Before Closure
59
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Transactional
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:24 (24s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
28 / 42
Rep Longest Monologue
3s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| kurukku meen (fish oil) | Customer | -- | Positive | Previous order reference |
| omega 3 | Customer | -- | Excited | Addition to the order |
Key Moments
200:06
Upsell Addition
Customer requests to add Omega 3 Double Strength to the existing order.
00:17
Invoice Confirmation
Customer asks for the invoice and same-day delivery confirmation.
Trust Signals
3
Direct request for invoice
Informal language ('Bro')
Repeat purchase behavior
Enthusiasm Signals
1
Quick confirmation of delivery
Topics Discussed
Order Modification
Omega 3 Supplements
Fish Oil
Invoicing
Delivery Logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly stating the purpose of the call. |
| Middle | 2 | positive | Confirming the addition of the Omega 3 supplement. |
| Closing | 3 | positive | Confirming delivery timelines. |
Call Transcript
Click to expand
Speaker 0
1.03s
Hello
Speaker 1
1.13s
Hello, hello sollungalen.
Speaker 0
2.63s
Avinash-ndravarukku kurukku meen solliyirundhenla bro.
Speaker 1
5.43s
Aamam thala.
Speaker 0
6.21s
Adhu kooda extra Omega three D double stand muppadhu-vum venuma bro, adhuvum serthu kodukka sollirukkaanga.
Speaker 1
12.93s
Ethanathula?
Speaker 0
13.71s
Ondae onnu.
Speaker 1
15.19s
Sari sir, naan check panren.
Speaker 0
17.33s
Invoice raise panni send panren, ippa naan ungalukku periya invoice ok-nga? Okay okay okay, innaikkulla delivery pannidalaamla bro, same kaalathukkulla.
Speaker 1
19.17s
Okay okay okay.
Speaker 1
22.43s
Okay thala okay thala.
Speaker 0
24.01s
Mm.