A
Call Intelligence
Avinash with Bharath Kumar — Feb 16, 2026 13:30
Deal Closed
Hot
Call History
59 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Avinash. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Unknown Product (Courier pending)
Purchase Date
Feb 16, 2026
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Existing Customer)
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:26 (27s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
48 / 21
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delivery Delay
Avinash vatsalyakum pro reach aagum.
|
logistics | Customer | Yes | transparency/alternative solution | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| unspecified courier/package | Customer | -- | Other | Inquiry about delivery timing. |
Key Moments
200:14
Staff Absence Explanation
Agent builds trust by explaining why the delay occurred (Shabeer/Siva on leave).
00:21
Request for Patience
Agent asks customer to wait slightly, which the customer accepts, resolving the tension.
Trust Signals
2
Knowledge of staff names
Informal language
Confusion Signals
1
Initial confusion at 00:03 ('puriyala bro')
Topics Discussed
Delivery status
Staffing issues
Courier logistics
Urgency
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking when the reach will happen. |
| Middle | 2 | neutral | Accepts the explanation about staff being on leave. |
| Closing | 3 | positive | Agrees to wait ('Saringa pro'). |
Call Transcript
Click to expand
Speaker 1
0.57s
Avinash vatsalyakum pro reach aagum.
Speaker 0
3.31s
Thala puriyala bro puriyala bro.
Speaker 1
5.41s
Avinashnu oru kurukkame paarthathu. Aamaa aamaa bro.
Speaker 0
7.37s
Aamaa aamaa bro evening anuppichiruvenla evening kulla anuppichiruvenla.
Speaker 1
11.19s
Eppadi courier boy kitta kodutha eppadi bro?
Speaker 0
14.93s
Enna innaikku Shabeer illa Siva illa rendu peru leave.
Speaker 1
18.03s
Mm.
Speaker 0
18.51s
Inga rendu per irukkaanga vasthi poyirukkaanga namma annan paathuttu koduthu anuppukkaren naanu
Speaker 1
21.35s
Unga urgent-aa venuma maam bro konjam kaathu kudunga
Speaker 0
24.89s
Saringa pro.
Speaker 1
25.87s
Mm mm.