A
Call Intelligence
None with Bharath Kumar — Feb 16, 2026 12:15
Deal Lost
Cold
Call History
59 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
1.0/10
Active Alerts
2Poor Objection Handling: Bharath Kumar
Bharath Kumar handled only 0% of 2 objections on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Influencer
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:44 (44s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
48 / 72
Rep Longest Monologue
4s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Quality
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Plastic smell from the bottle
next edho bottle open pannumbodhu edho plastic smell maadhiri varudhunnu kekkuraanga
|
product quality | Rep | No | escalation | Average |
|
Request for certification and origin
Adhoda origin engannu kekkuraaru bro... next certification irundhaa send pannunga
|
trust/verification | Rep | No | escalation | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| mcd oil | Rep | -- | Skeptical | Customer complaining about plastic smell and asking for origin/certification. |
Key Moments
300:04
Client Query Introduction
Speaker 0 identifies that a regular MCD oil user has concerns about their first IO order.
00:19
Quality Complaint
The mention of 'plastic smell' is a critical quality issue that could affect brand reputation.
00:35
Escalation to Dr. Sabana
Decision to involve a medical/technical expert to handle the client's specific concerns.
Discovery Questions
1
Q1
Sari, number enkitta irukkaa unkitta?
Trust Signals
2
Seeking official certification
Asking for manufacturing origin
Resistance Signals
1
Complaint about plastic smell in the bottle
Confusion Signals
1
Uncertainty on how to handle the technical manufacturing question
Topics Discussed
MCD Oil
Manufacturing Origin
Product Certification
Product Quality (Smell)
Internal Coordination
Dr. Sabana
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Quick greeting. |
| Problem Description | 2 | neutral | Relaying customer complaints about 'plastic smell'. |
| Resolution | 3 | neutral | Agreeing to check with the doctor. |
Call Transcript
Click to expand
Speaker 1
1.01s
Hello
Speaker 0
1.29s
Hello.
Speaker 1
2.29s
Solla sollu sollunga.
Speaker 0
2.61s
Adhula
Speaker 1
3.57s
Solluthu illa.
Speaker 0
4.53s
Aa bro, oru client-ku call pannanga, MCD oil regular-aa edukkuraaraam, first time IO-la order pannaraam, ippodhaan.
Speaker 1
10.73s
Sari thala.
Speaker 0
11.45s
Adhoda origin engannu kekkuraaru bro, enga indha manufacture aagudhu, Indiava enna edhunnu kekkuraaru.
Speaker 1
17.01s
Appadiyaa?
Speaker 0
19.05s
Appuram kekkuraaru, next edho bottle open pannumbodhu edho plastic smell maadhiri varudhunnu kekkuraanga, next certification irundhaa send pannunga appadinnu kekkuraaru.
Speaker 1
26.37s
Appadiye Doctor Samana.
Speaker 0
30.07s
Doctor Sabana kitta number kuduthuralama illa andha number adhai appadiye Sabanakku transfer pannitteengala?
Speaker 1
30.23s
Doctor Saba naangitta
Speaker 1
35.19s
Illa appadiye check panni paarunga call panni Sabana kitta kettu paarunga inga maathiri kekkuraanu kettu paarunga enna solraanga.
Speaker 0
39.45s
Sari, number enkitta irukkaa unkitta?
Speaker 1
41.73s
Mm sari thala anupichu koduraanga.
Speaker 0
43.59s
Aa