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Call Intelligence

Avinash with Bharath Kumar — Feb 16, 2026 10:54

Deal Lost Hot
Customer Avinash
Phone +919043933440
Rep Bharath Kumar
Team Sales
Date 2026-02-16 10:54
Duration 0:43
Source None

Call History

59 attempts
Total Attempts59
First CallJan 23, 2026
Last CallFeb 24, 2026
Total Talk Time51.0 min
Other RepsSanjeet Kumar, Amal, Amal
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
9.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Avinash. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Package Gene Test
Calls Before Closure 59
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive/Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type follow_up

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 30% into call
Pitch Approach Consultative
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 0:43 (43s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 20
Rep Words / Customer Words 58 / 64
Rep Longest Monologue 4s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Out of area location
Adhu out area-dhunna konjam time kudunga, naan check panni solrennaaru.
 logistics Rep Yes setting expectations Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
gene test Customer -- Interested Booking a gene test for a local person.

Key Moments

2
00:02
Invoice Mention
Confirms a financial transaction is already in progress.
00:34
Fasting Clarification
Agent removes a potential friction point for the test by confirming no fasting is needed.

Discovery Questions

2
Q1 avaru eppadi Tamil Nadu avaru?
Q2 Sari idhukku namma fastinglaam edhuvum thevaiyillai illa bro idhukku?

Trust Signals

2
Informal language ('Thala')
Proactive invoice management

Enthusiasm Signals

2
Quick responses
Direct questions about next steps

Confusion Signals

1
Clarification on whether the person is local or 'out area'

Topics Discussed

Invoices Gene Testing Logistics Fasting Requirements

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Focused on invoice logistics.
Middle 2 neutral Asking about gene test requirements.
Closing 3 positive Confirmed no fasting is needed.

Call Transcript

Click to expand
Source File +919043933440 16-2-2026, 10-54-54am.mp3
Transcript +919043933440_16-2-2026,_10-54-54am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19175