A
Call Intelligence
None with Bharath Kumar — Feb 16, 2026 09:49
Deal Lost
Hot
Call History
59 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
9.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive/Trusting
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
20% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:51 (52s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
20
Rep Words / Customer Words
48 / 82
Rep Longest Monologue
5s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Logistics
Naan kettu solren thala, adhu city out thala.
|
logistics | Rep | Yes | transparency | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Rep | -- | Interested | Customer asking about the provider of the gene test and report generation. |
Key Moments
300:02
Technical Clarification
Customer asks about SelfDecode and Medgeo, showing high awareness.
00:26
Urgent Request
Customer asks to arrange the test for tomorrow.
00:49
Direct Action
Customer asks for the lab's number to coordinate directly, showing high intent.
Discovery Questions
2
Q1
Nammaloda gene test vandhu self decode avanga panraangala?
Q2
Avangalukku naalaikku arrange panna mudiyuma?
Trust Signals
3
High frequency of calls (59 records)
Informal address of the agent
Direct request for lab contact
Enthusiasm Signals
1
Requesting urgent arrangement for tomorrow
Confusion Signals
1
Clarifying which entity does the testing vs report generation
Topics Discussed
Gene Testing
SelfDecode
Net Genome
Report Generation
Appointment Scheduling
Logistics/Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking technical questions about the test provider. |
| Middle | 2 | neutral | Pushing for a next-day appointment. |
| Closing | 3 | neutral | Asking for the number to handle the call himself if needed. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello
Speaker 1
0.71s
Hello sollu pro.
Speaker 0
2.27s
Bro nammaloda gene test vandhu self decode avanga panraangala? Medgeo set edho onnu irukku, adhu avanga panraangala bro?
Speaker 1
10.57s
Namma oru report generate pandradhu vandhu physical.
Speaker 0
13.65s
Report generate pandradhu vandhu self decode-ungala?
Speaker 1
16.43s
Aamaa.
Speaker 0
17.17s
Ippa lab testing-laam pandradhu.
Speaker 1
20.43s
Nerthi maangala.
Speaker 0
21.75s
Net Genome naan annaikku oru details ungalukku send pannen illa bro.
Speaker 1
25.97s
Okay bro.
Speaker 0
26.71s
Avangalukku naalaikku arrange panna mudiyuma?
Speaker 1
29.25s
Naan kettu solren thala, adhu city out thala.
Speaker 0
32.97s
Enakku konjam kettu urgent-aa sonneenganna udane eduthudurendraaru bro.
Speaker 1
33.21s
Konjam ketta thindu.
Speaker 1
36.87s
Athu correct thaan. Andha evvalavu neram pro avanga irukkaanga?
Speaker 0
38.23s
Andha evvalavu neram bro avanga idhu confirm pandradhukku madhiyanathukkulla confirm panna mudiyuma
Speaker 1
43.85s
Naan number theriyalaam.
Speaker 0
46.03s
Number thareengala?
Speaker 1
47.71s
Aa okay.
Speaker 0
49.81s
Sari enakku kudunga bro, naan vena pesuvom.