A
Call Intelligence
None with Bharath Kumar — Feb 14, 2026 13:57
Deal Lost
Warm
Call History
59 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
60.0%
Personalization
3.0/10
Technical Quality
5.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Existing lead with 59 call records)
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely Self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Pin code should be enough
Pin code paarthu appadi solla maattaanga. Full address share pannunga.
|
logistics | Customer | Yes | explanation of necessity | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Rep | -- | Positive | Checking if the test is available in the customer's city. |
Key Moments
200:03
Clarification of Gene Test
Agent specifies the purpose of the address request is for gene test availability.
00:14
Address Requirement
Agent insists on full address over pin code to ensure accuracy.
Trust Signals
1
Willingness to share full address
Confusion Signals
1
Customer initially thought Pin Code was enough
Topics Discussed
Gene Test
Logistics
Serviceability
Address Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and initial request. |
| Closing | 2 | neutral | Agrees to share address. |
Call Transcript
Click to expand
Speaker 1
0.11s
Hello.
Speaker 1
2.35s
Hello
Speaker 0
2.39s
Hello full address kettu sollunga onnum illa onnum illa.
Speaker 1
3.61s
Onnum illa, onnum illa, adhu edhukkunna gene test andha city-la available-aa irukka illaiyaannu mattum paarthu sollanum bro.
Speaker 0
10.07s
Address tharen, full address share pannuthuren, kettu solren.
Speaker 1
13.29s
Full address share panna dhaan.
Speaker 0
14.85s
Pin code paarthu appadi solla maattaanga. Full address share pannunga.
Speaker 1
19.37s
Sari okay anna.
Speaker 0
20.75s
Okay, mm mm.