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Call Intelligence

None with Bharath Kumar — Feb 12, 2026 15:45

Deal Lost Warm
Customer None
Phone +919043933440
Rep Bharath Kumar
Team Sales
Date 2026-02-12 15:45
Duration 2:08
Source None

Call History

59 attempts
Total Attempts59
First CallJan 23, 2026
Last CallFeb 24, 2026
Total Talk Time51.0 min
Other RepsSanjeet Kumar, Amal, Amal
Rep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
70.0%
Personalization
6.0/10
Technical Quality
8.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 59
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Moderate
Readiness to Buy Warm
Decision Maker Influencer
Lead Type b2b

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 4
Pitch Start 20% into call
Pitch Approach Consultative
Closing Attempt No
Closing Technique None
Call Ending customer_thinking

Call Structure

Duration 2:08 (128s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 47
Rep Words / Customer Words 248 / 212
Rep Longest Monologue 12s
Customer Longest Monologue 9s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Check-out time policy
Ippo ezhu manikku neenga night ezhu manikku check in pannalum kaalaila rendu manikku check out aayiduma?
 logistics Customer Yes policy explanation Good
Occupancy limits
Ippo twin bedroom dhaan, ippo moonu peru thanga mudiyuma?
 product constraint Customer Yes alternative solution Average

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
hotel room stay (lailaala) Customer 20000.00 Other Booking for a family of three for Feb 19/20.

Key Moments

3
00:24
Check-out Policy Clarification
Rep establishes the standard 2 PM to 12 PM cycle, managing customer expectations for a late-night arrival.
01:16
Occupancy Denial
Rep informs the customer that 3 adults are generally not allowed in a twin room, creating a need for a higher-value room or extra charge.
01:51
Follow-up Commitment
Rep defers the final decision to a manager (Surya Ma'am) and commits to a callback.

Discovery Questions

4
Q1 Eppavume rendu manikku check in pannendu manikku check out?
Q2 Ippa kaalaiyila onbadhu manikku edutha enna kanakku varum ippo?
Q3 Twin bedroom dhaan, ippo moonu peru thanga mudiyuma?
Q4 Eighteen thousand adhu twenty thousand varum correct-ungala?

Trust Signals

2
Directly asking for pricing
Sharing specific travel dates

Resistance Signals

1
Concern over 2 PM check-out policy when checking in late at night

Confusion Signals

1
Confusion over whether 3 people can fit in a twin room

Topics Discussed

Hotel Booking Check-in/Check-out times Room Occupancy Pricing Availability

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Focused on logistics.
Middle 2 neutral Asking about check-in flexibility and occupancy rules.
Closing 3 neutral Waiting for a callback with confirmation.

Call Transcript

Click to expand
Source File +919043933440 12-2-2026, 3-45-19pm.mp3
Transcript +919043933440_12-2-2026,_3-45-19pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19172