A
Call Intelligence
None with Bharath Kumar — Jan 31, 2026 17:50
Deal Lost
Warm
Call History
59 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Unknown
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:42 (42s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
58 / 72
Rep Longest Monologue
5s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| collagen | Customer | -- | Neutral | Agent mentions 'Idhu collagen aagadhu' (This won't be collagen). |
Key Moments
300:04
Monday Delivery Confirmation
Sets the timeline for the current transaction.
00:14
Pickup Coordination
Confirmation that 'Palani' item will be picked up today.
00:29
Technical Issue Mention
Customer mentions a download failure which might delay their process.
Trust Signals
1
Use of 'Thala' (Leader/Boss) as a term of respect/familiarity
Confusion Signals
1
Customer struggling with a download/technical issue at 00:29
Topics Discussed
Logistics
Delivery Scheduling
Product (Collagen)
Technical Issues (Downloading)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Business-like tone regarding scheduling. |
| Middle | 2 | neutral | Coordinating pickups and deliveries. |
| Closing | 3 | negative | Customer mentions difficulty downloading something ('correct aaga maattengudhu'). |
Call Transcript
Click to expand
Speaker 1
0.57s
Hello
Speaker 1
3.43s
Hello, sollunga bro.
Speaker 0
3.49s
Hello.
Speaker 0
4.87s
Thala, adhu Monday anuppichiralaam thala.
Speaker 1
8.09s
Idhu collagen aagadhu.
Speaker 0
9.31s
Aamaam antaalla.
Speaker 1
11.35s
Sari okay bro, andha Palani endra oru poyiduchungala annaikku?
Speaker 0
14.47s
Athu kuduthuttu eduthurrom thala innaikku innaikku pickup eduthurrom athai eduthurrom.
Speaker 1
17.61s
Aa
Speaker 0
17.75s
Bolaji mattumthaan mandi.
Speaker 1
18.87s
Innaikku pickup eduthalum Monday dhaane delivery aagum correctungala?
Speaker 0
21.97s
Aamaa thala naan emotional-aa irukkala.
Speaker 1
23.19s
Athu
Speaker 1
24.51s
Mm
Speaker 1
25.91s
Sari okay, bro idhu GNGs die seithu maatti irundhadhu.
Speaker 0
29.63s
Download pannittu irukken bro, so aagala aayittu irukku bro, ondrum aayittu irukku bro, correct aaga maattengudhu, paakkuren correct-aa irukken naan, download pannittu irukken net-la irundhu pannittu irukken innum aagala.
Speaker 1
39.99s
Sari okay.
Speaker 0
41.21s
Sari.