A
Call Intelligence
None with Bharath Kumar — Jan 31, 2026 16:20
Deal Lost
Hot
Call History
59 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:26 (26s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
42 / 48
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Shipping difficulty
Coimbatore innaikku kashtamthaan velila irundhu varanum
|
logistics | Rep | Yes | setting expectations | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| collagen | Customer | -- | Neutral | Checking if the product can be shipped to Coimbatore. |
Key Moments
200:09
Product Identification
Customer identifies the product as Marine Collagen, confirming the lead interest.
00:18
Logistical Constraint
Agent flags that shipping to Coimbatore today is difficult, managing customer expectations.
Trust Signals
2
Directly asking for shipping updates
Referring to a specific product (Marine Collagen)
Topics Discussed
Shipping
Marine Collagen
Coimbatore Delivery
Order Status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about shipping status. |
| Closing | 2 | neutral | Accepts that agent will try to ship. |
Call Transcript
Click to expand
Speaker 1
0.61s
Hello, ulla sollungala?
Speaker 0
0.67s
Hello
Speaker 0
2.33s
Bro, naan ippo oru recent-aa oru group-la potturukken, adhu enna ship aaguradhu chance irukkaa?
Speaker 1
6.29s
Enna addressla check panraangala?
Speaker 0
7.55s
Aa
Speaker 0
9.51s
Collagen irukkulla bro marine collagen.
Speaker 1
12.05s
Aa adhu Leela-la irundhu varunnu tharen naan paakuren. Adhuthaan.
Speaker 0
14.65s
Adhudhaan anuppanum Sholinganall oru idhu Singanall Coimbatore-ukku anuppanum bro.
Speaker 1
18.67s
Coimbatore innaikku kashtamthaan velila irundhu varanum yaarukku adhaan theriyala.
Speaker 0
22.33s
Pudinja varaikkum neenga try pannunga.
Speaker 1
22.35s
Mudiyndha varaikkum neenga try pannunga.
Speaker 1
24.49s
Okay thanne.
Speaker 0
25.37s
Ok.