A
Call Intelligence
None with Bharath Kumar — Jan 31, 2026 15:35
Deal Lost
Warm
Call History
59 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
9.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral
Readiness to Buy
Existing Customer
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
High Rapport / Casual
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:02 (62s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
8s
Customer Longest Monologue
6s
Silence Gaps (>2s)
3 (max 15.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Issue
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Incorrect/Missing names on documents
Andha rendu epigenetic-oda perume illaiyaa adhula Mumbai airport-la.
|
service issue | Customer | Yes | clarification/direction | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Customer | -- | Interested | Customer questioning the names on the epigenetic reports/documents. |
Key Moments
200:02
Name Correction
Customer clarifies the name is Sameer Jena, not Sameer Jain.
00:35
Address Reference
Customer mentions a Mumbai address (Raveendran) associated with the shipment/document.
Trust Signals
1
Casual address of the agent suggests a long-standing or very comfortable relationship.
Confusion Signals
1
Customer notes names are missing or incorrect on the Mumbai airport documents.
Topics Discussed
Document verification
Name correction
Mumbai airport logistics
Epigenetic reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly addresses the issue. |
| Middle | 2 | neutral | Questioning the names on the documents. |
| Closing | 3 | neutral | Listening to agent's instructions. |
Call Transcript
Click to expand
Speaker 0
0.37s
Hello
Speaker 1
0.41s
Hello hello thala sollu thala.
Speaker 0
2.49s
Bro, avaru Sameer Jain illa bro peru.
Speaker 1
5.83s
Sameer Jena.
Speaker 0
7.03s
Andha rendu epigenetic-oda perume illaiyaa adhula Mumbai airport-la.
Speaker 1
8.47s
Athula Mumbai airport-la.
Speaker 0
13.07s
Aa
Speaker 1
13.47s
Athu.
Speaker 1
17.37s
Aa, aa, aa.
Speaker 1
22.71s
Appuram mooru vela vandhurukkaanga.
Speaker 1
27.97s
Oru nimisham Samithi appadithaan solraaru sonnen.
Speaker 0
31.51s
Innoru idhu koodave anuppichiruppom paarunga andha idhula.
Speaker 0
35.25s
Raveendrannaa edho varum Mumbai address.
Speaker 1
53.85s
Sarigam paarunga. Ok.
Speaker 1
59.89s
Aame sen.