A
Call Intelligence
None with Bharath Kumar — Jan 29, 2026 16:08
Deal Lost
Cold
Call History
59 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
None
Readiness to Buy
Cold
Decision Maker
collaborator
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
low
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:41 (42s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
18
Rep Words / Customer Words
52 / 78
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Shipment cannot go today
Aana innaikku idhu shipment poradhukku chance illa, correct-ungala?
|
logistics | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| unspecified shipment/package | Customer | -- | Neutral | Discussing the delivery of an item to a person in Sethupettai. |
Key Moments
300:02
Logistics query
Agent establishes the purpose of the call regarding a delivery for 'Sethupettai'.
00:21
Shipment constraint
Confirmation that courier shipment is not possible today.
00:35
Resolution
Agreement to handle the delivery tomorrow morning.
Trust Signals
1
Use of informal terms like 'Thala' and 'Bro' indicates a familiar working relationship.
Resistance Signals
1
Speaker 0 notes that shipment today is unlikely via courier.
Confusion Signals
1
Speaker 0 says 'Puriyala' (I don't understand) at 00:24.
Topics Discussed
Delivery logistics
Courier services
Internal coordination
Timeline management
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Functional response to the agent's query. |
| middle | 2 | neutral | Explaining the difficulty of courier shipment for the day. |
| closing | 3 | neutral | Agreement on tomorrow's timeline. |
Call Transcript
Click to expand
Speaker 1
0.51s
Hello
Speaker 0
0.57s
Hello, hello sollungala?
Speaker 1
2.43s
Vineeth Kishan group-la potturukkenla bro adhu naalaikkulla venumaa Sethupettai avaru.
Speaker 0
6.93s
Naan Rukesh-ku anuppichirukken thala, avan ippo check panren thala, avan enga irukkaannu paathuttu avan kudukka solren.
Speaker 1
11.57s
Innaikke kuduthuttu solreengalaa?
Speaker 0
13.29s
Naan paakkuren adhaan andha pakkam ponaa naan kuduthu solren paakkuren naalaikku kaalaila kuduthuttu vaa solren.
Speaker 1
15.51s
Naa naalaikku kaalaila
Speaker 1
17.09s
Adhudhaan avarukku naalaikkulla kudukkura nalladhunnu solli kettirundhaaru.
Speaker 0
20.03s
Naake aagirukku.
Speaker 1
21.39s
Aana innaikku idhu shipment poradhukku chance illa, correct-ungala?
Speaker 0
24.39s
Puriyala.
Speaker 1
25.11s
Innaikku courierla poga mudiyuma adhu?
Speaker 0
27.27s
Courier-la pottu onnu pottu potturadhu maadhiri potturadhu thana, courier-laam pogaadhu, potturadhu poganum illaina yaarunaa eduthu kodukkanum.
Speaker 1
32.81s
Sari bro Rukesh kitta solli edhaachum sethu irukkanum.
Speaker 0
35.11s
Naan kuduthuraen, kuduthuraen, nee evening kudukka sonnen illa naalaikku kaalaila varumbodhu solgiraen.
Speaker 1
38.53s
Aa okay okay.
Speaker 0
39.63s
Aa okay.
Speaker 1
41.05s
Thanks.