A
Call Intelligence
None with Bharath Kumar — Jan 29, 2026 15:27
Deal Lost
Warm
Call History
59 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
escalation
Call Structure
Duration
3:10 (190s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
64
Rep Words / Customer Words
384 / 242
Rep Longest Monologue
12s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price for extra reports
Naarpadhaayiram kitta varuma?
|
price | Customer | Yes | deference to authority | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| standard health/medical report | Rep | -- | Neutral | Standard package included in current offering. |
| gene test | Customer | 40000.00 | Other | Advanced genetic data access. |
Key Moments
300:53
Disclosure of 1800 reports
Reveals the massive amount of data hidden behind the paywall.
02:15
Self Decode Mention
Establishes the technical authority and US-link of the product.
02:56
40,000 INR Price Quote
The primary friction point and the reason for the next step with the manager.
Discovery Questions
3
Q1
Adhukku extra pay panna adhu ellam edukka mudiyungala?
Q2
Aana namma client-ukku namma regularly edukkura report ethan report bro?
Q3
Ippo gene test edukkuradhu endha lab endha company bro nammalukku?
Trust Signals
2
Asking for specific lab names
Seeking comparison with competitors
Enthusiasm Signals
1
Interest in the 'Self Decode' US software
Resistance Signals
1
Price shock at 40k quote
Confusion Signals
1
Confusion over why 1800 reports are generated but not accessible
Topics Discussed
Gene Methylation
Self Decode Software
Report Access Fees
Blood Processing vs Report Generation
Competitive Comparison
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about report access. |
| Middle | 2 | neutral | Comparing report counts and lab processes. |
| Closing | 3 | neutral | Deciding to check with the manager for final pricing. |
Call Transcript
Click to expand
Speaker 1
0.59s
Hello
Speaker 0
1.13s
Hello.
Speaker 1
1.97s
Sollunga bro.
Speaker 0
2.23s
Pro angirukken paarathula adhellam irukku aana reports irukku.
Speaker 1
5.31s
Mm.
Speaker 0
5.45s
But aanaa nammalukku access illa athukku so idhellam access athukku extra pay panna.
Speaker 1
8.41s
Adhukku extra pay panna adhu ellam edukka mudiyungala?
Speaker 0
11.71s
Aama, so nee oru vaatti Karthik sir kitta check pannikkavaa, adhukku extra vaanguradhu ellaam eppadi vaanganumnu theriyum, naanga report access pannalaam.
Speaker 1
18.67s
Aana blood-la indha report-laam vandhurum, aana kaasu kattuna dhaan andha data-laam paarkka mudiyum, correct-ungala?
Speaker 0
23.73s
Ala.
Speaker 0
24.65s
Aamam thala, namma kudukkuradhu vandhu health report-um medical report mattum dhaan namma tharuvom.
Speaker 1
29.09s
Adhil
Speaker 0
29.35s
Adhula verum disease disease related mattum dhaan irukkum.
Speaker 1
32.97s
Mm mm mm mm.
Speaker 0
34.63s
Ok-va, idhellam gene related, complete-aa vandhu enna solradhu full adhu gene methylase-nu dhaan solluvanga, nammalukku andha alavukku theriyaadhu.
Speaker 1
41.07s
Mm mm mm.
Speaker 0
41.63s
So adhukku nammalukku access kidaiyadhu.
Speaker 1
45.55s
Aanaa seiyara velai ellaam already senju vachiruppaanga data ellaam kaasu kattuna mattum kuduppaanga correctungala
Speaker 0
50.21s
Nammude
Speaker 0
51.73s
Aamaa aamaa aamaa aamaa.
Speaker 0
53.89s
Adhu kittathatta oru aayirathi ettunooru report irukkum thala ulla. Aana namma.
Speaker 1
56.95s
Aana namma client-ukku namma regularly edukkura report ethan report bro? Adhuve aayiram arunooru report-ungala.
Speaker 0
62.23s
Adhuve oru munnooru report varumnu theriyala munnooru munnooru report varumnu theriyala. Aanaa full report.
Speaker 1
65.67s
Aanaa full report venumnaa aaru nooru report kitta varum correctungala?
Speaker 0
69.65s
Full report onna namma access ellaam panna mudiyaadhu sir adhu.
Speaker 0
74.21s
Aayirathu ennooru report irukkuthula adhu ellame namma paarkka mudiyaadhu namma.
Speaker 1
77.97s
Enna client oru Bengaluru-la oru idam solraaru, adhoda idhu nammalum compare panni edhu best-nu paarthu oru idhu sonna avarkitta sollidalaam.
Speaker 0
85.53s
Appadiyellam solla mudiyadhu thala avangalukku enna thevaiyo adhu poruthu dhaan thala adhu per overalla solren naan ippo unakku puriyudhaa?
Speaker 1
90.39s
Aa
Speaker 1
92.77s
Puriyudhu, puriyudhu.
Speaker 0
93.99s
Ippo nammaludhu vandhu naan solradhu vandhu namma disease related mattum tharuvom.
Speaker 1
97.09s
Mm mm mm.
Speaker 0
98.33s
Ippo nammaloda gene-ku nammaloda juram varuma, cancer varuma, fever varuma enna maathiri irukkum?
Speaker 1
103.35s
Aana idhudhaan important adhula irukkuradhe correct important aanadhu mattum kudukkurom adhukku mela irukkura advance.
Speaker 0
103.85s
Important.
Speaker 0
107.37s
Adhukku mela irukkira adhellam illa illa appadi illaannu theriyala ellaame important thaan idhula.
Speaker 1
111.83s
Aa
Speaker 0
112.05s
Namma adhu rendum mattum dhaan tharom, health-ukku ippa namma blood test andha maadhiri pandradhunaala health-ukku related-aa ippa edhunaalum.
Speaker 1
116.23s
Mm.
Speaker 0
118.67s
Ethu enna varuvo andha maathiri paathu tharom. Ithu vandhu konjam budget jaasthi.
Speaker 1
122.07s
Ippo gene test edukkuradhu endha lab endha company bro nammalukku?
Speaker 0
127.77s
Number number blood edukkuradhungala? Appadi illa, adhu namma use pandra software namma report generate pandradhu vandhu self decode-la.
Speaker 1
131.69s
Illa.
Speaker 1
136.29s
Self decodingla?
Speaker 0
138.17s
Aamaa.
Speaker 1
139.09s
Safety code-na USA-ngala?
Speaker 0
141.39s
Aama aama, report generate pandradhu aama YouTube.
Speaker 1
144.27s
Ippo blood sample adhuvum USA-kku pogudhungala gene thaan?
Speaker 0
147.17s
Illa illa, dambu local-la process panrom, adhu adhu sambandham illa, yaar process panrom adhu prachannai illa, aana namma report generate pandradhu US self decode-la.
Speaker 1
151.63s
Aa
Speaker 1
155.95s
Irukkum.
Speaker 0
157.77s
Aamaa.
Speaker 1
157.85s
Aamaa.
Speaker 1
160.41s
Okay okay bro.
Speaker 0
162.43s
Aana namma ippa irubathi rendu irubathi rendu thozhandhula idhu varaadhu thala namma kitta namma kitta varaadhu.
Speaker 1
166.55s
Nammakitta irukkura package ivvalavuthaane bro? Athukku mela kidaiyaathu illa. Venumna venaannu sollidalaangalaa?
Speaker 0
171.87s
Enna salla?
Speaker 1
172.49s
Enakku andha idhoda serthu venumnu sonna nammakitta package irukkungala?
Speaker 0
176.23s
Adhudhaan adhu payment-ukku extra vaangittu oru naarpadhaayiram roopai kitta varumnu ninaikkiren.
Speaker 1
179.67s
Naarpadhaayiram kitta varuma? Sari naan Karthik sir ingadhaan irukkaar ketkattungala?
Speaker 0
183.75s
Neenga kettukkonga Karthik sir kitta kettukkonga avarukku theriyumnu.
Speaker 1
186.93s
Sari okay bro naan Karthik sir.
Speaker 0
188.25s
Okay salaam.