A
Call Intelligence
Muthaiya with Bharath Kumar — Jan 29, 2026 14:27
Deal Lost
Warm
Call History
59 attemptsRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Muthaiya. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2c
Conversation Flow
Opening Type
other
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:11 (191s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
68
Rep Words / Customer Words
412 / 388
Rep Longest Monologue
24s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price/Competitor
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Pricing Structure
Ippa enna panna edukka mudiyum bro kaasu kattanuma? ... Aama adhu cost adhigam varum adhu.
|
price | Customer | Yes | transparency | Good |
|
Competitor Comparison
Vera idathula avar rendu report vachu compare pannittu irukkaru bro.
|
competition | Customer | No | deferral | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Customer | Mentioned | Other | Customer asking about 15 parameters in the gene test. |
Key Moments
300:42
Address Correction
Critical for logistics; clarifying Virudhachalam vs Virudhunagar to ensure courier delivery.
01:17
Competitor Mention
Customer reveals the lead is comparing reports with another provider, increasing the stakes.
02:03
Pricing Module Explanation
Rep explains the new modular payment system which is a major change in how they sell reports.
Discovery Questions
3
Q1
Adhu vandhu FD courier thagavadhu vera edhulaachum poda mudiyuma?
Q2
Paravalla, idhellam problem-aa?
Q3
Ippa enna panna edukka mudiyum bro kaasu kattanuma?
Trust Signals
1
Customer asks for the rep's honest opinion on company capability.
Enthusiasm Signals
1
Lead is ready to take the test 'tomorrow' if satisfied.
Resistance Signals
2
Lead is comparing with other providers.
Concern over the new 'pay-per-module' pricing structure.
Confusion Signals
2
Confusion over the courier address (Virudhunagar vs Virudhachalam).
Confusion over which reports are included in the base payment.
Topics Discussed
Courier Logistics
Gene Test Parameters
Modular Pricing
Competitor Comparison
Report Accessibility
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Discussing logistics and courier issues. |
| Middle | 2 | neutral | Urgency regarding the gene test parameters and lead's pressure. |
| Closing | 3 | neutral | Accepting that they need to wait for more information. |
Call Transcript
Click to expand
Speaker 0
0.49s
Hello
Speaker 1
0.61s
Hello
Speaker 0
1.49s
Santhosham bro.
Speaker 0
2.79s
Adhukku.
Speaker 1
2.89s
Muthaiyaannu vandhu send pannirundhen paatheengala oru courier.
Speaker 0
6.73s
Okay bro.
Speaker 1
7.53s
Adhu vandhu FD courier thagavadhu vera edhulaachum poda mudiyuma?
Speaker 0
12.77s
Theek, yenna?
Speaker 1
14.21s
Avaru FC courier-la inimeel kudukkaatheenga.
Speaker 0
17.03s
Aa
Speaker 1
17.87s
Avarukku vandhu sera maatten dhaan bro, pannirandhaam thethi anuppichadhu mudhunethu dhaan poi serndhu irukku bro avarukku.
Speaker 0
22.63s
Avaru veliyila irukkum thalaru.
Speaker 1
25.03s
Illa pro. Peru ooruthaan pro athu.
Speaker 0
25.13s
Illa bro.
Speaker 0
26.05s
Peru ooruthaan pro adhu. Address sari address correct address anuppichu kudutthalla adhu correct-aa paaththu. Ippa potturukkaanga paarunga.
Speaker 1
29.95s
Ippa potturukkom paarunga Muthaiyannu sollittu.
Speaker 0
32.89s
Illa adhu verum oru double seat mattum pottu Virudhunagar pottukkuren vera edhuvume illaiya adhula.
Speaker 1
36.53s
Online sharing.
Speaker 0
37.25s
Fulla aamaa full address pottu vidu enna paathu
Speaker 1
39.29s
Virudhachalam
Speaker 1
42.17s
Virudhachalam avvalavuthaane bro, adhuve periya oor dhaan, oor peru, street peru, veettu number.
Speaker 0
47.13s
Sari thala.
Speaker 1
48.95s
Paravalla, idhellam problem-aa?
Speaker 0
49.33s
Okay.
Speaker 0
50.79s
Theriyala idil namma solla mudiyaadhu illa.
Speaker 0
53.83s
Sari, naan paakkanum.
Speaker 1
55.23s
Sari next innum onnu bro kaalaila oru padhinaindhu parameters anusarichu gene test-la irukkaa illaiyaa appadinnu kekkuren.
Speaker 0
59.69s
Adhu paathuttu solren thala. Eppo bro kaalaila irundhu oru
Speaker 1
62.65s
Ippo bro kaalaila irundhu oru moonaavadhu vaattiya kettaaru bro illa yaarkitta kettaaru.
Speaker 0
65.01s
Illa time avanga kettu solren sir naan paathuttu solren.
Speaker 1
69.19s
Illa bro avaru naalavathu vaattiye kettaru avaru vitta naalaikke eduthuruvaru avaru.
Speaker 0
73.55s
Illa illa avar naalaikku solrennu sollittu tharala.
Speaker 1
77.85s
Naalaikku sollanumnu solittu vera idathula avar rendu report vachu compare pannittu irukkaru bro appadinnu naalaikku edukkanum avarukku.
Speaker 0
78.73s
Veru idathula
Speaker 1
83.45s
Avan kuduthuttaan, avan innaikke eduthuruvaar, namma book pannikkalaam, adhukkaaga solren naan.
Speaker 0
89.05s
Check panrathu thalaivarai paathuttu solren.
Speaker 1
91.27s
Ellaam ondrum ondrum problem illa bro, ungalukkulla velai irukkunnu ninaikkiren, idhu vera yaarkitta kettaa namma company-la correct-aa solluvaanga.
Speaker 0
95.93s
Thala appadi illa thala nammakitta illa thala cut pannittaanga thala. Enna andha report report irukku.
Speaker 1
99.29s
Ennathu video video?
Speaker 1
101.61s
Aa
Speaker 0
102.51s
Adhukku payment pannanum payment panna dhaan niraiya report varum.
Speaker 1
105.45s
Sari.
Speaker 0
105.89s
Adhaan prachannai.
Speaker 0
108.45s
Adhula ippa nee anuppichu edhuna onnu onna check pannu vachukko, ulla report irukkum aana report edukka mudiyaadhu.
Speaker 0
114.07s
Innaikku jeanla vandhu aindhu category adhu munnaadi munnaadi category tharala munnaadi.
Speaker 0
119.07s
Ippa vandhu ellaathulayum separate payment aagittaam onnu onnuthukku oru oru module-ukkum oru oru payment.
Speaker 0
123.45s
Ippo ancestor-ku oru payment, health-ku oru payment, medical-ku oru payment, functional-ku oru payment, bio hacker-ku oru payment, adhu maadhiri oru oru module aakkittu orutharutharukku payment aakkittaan.
Speaker 1
129.37s
Aa
Speaker 1
133.85s
Sari.
Speaker 0
134.11s
Namma kitta irukkurathu health medical mattum dhaan irukkum.
Speaker 1
136.47s
Mm.
Speaker 0
137.75s
So normal normal indha disease irukku illaiya, disease oriented-aa adhu mattum dhaan irukkum.
Speaker 1
142.77s
Aa.
Speaker 0
143.53s
So idhellam Jeep variant.
Speaker 1
145.01s
Mm.
Speaker 0
145.97s
Idhellam vandhu bio-vai kada thaniya varum, so adhanala onnu onnum varaadhu, report irukkum, andha report edukka mudiyadhu nammalaala.
Speaker 1
149.87s
Report irukkum.
Speaker 1
150.73s
Aa report.
Speaker 1
152.31s
Ippa enna panna edukka mudiyum bro kaasu kattanuma?
Speaker 0
154.11s
Aama adhu cost adhigam varum adhu.
Speaker 1
157.57s
Illa bro neenga sonneenganna enakku andha Daisy oda report venum bro unga kekkuttae irukku.
Speaker 0
161.97s
Daily naan thaan ungalukku kanikkilam ethu tharennu sollittu tharen.
Speaker 1
164.49s
Adhuvum pay pannaadhaan edukka mudiyungala?
Speaker 0
166.53s
Ethu nee ippo idhu serious solra, thadai namma idhu health medical adhu mattum dhaan thadai varum, medical disease report irukku illaiya adhu mattum varum.
Speaker 1
174.87s
Okay, ippo naan idhukku ivarukku enna badhil solradhu? Oru aindhu irukkunnu sollitta.
Speaker 0
179.73s
Idhaan check pannirukken sir, check pannittu solrennu sollu avvalavuthaan. Konjam time kudunga sir, late aagum paathuttu solrennu sollu avvalavuthaan.
Speaker 1
187.11s
Sari okay bro.
Speaker 0
190.31s
Okay.