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Call Intelligence

None with Bharath Kumar — Jan 28, 2026 13:34

Deal Lost Hot
Customer None
Phone +919043933440
Rep Bharath Kumar
Team Sales
Date 2026-01-28 13:34
Duration 0:21
Source None

Call History

59 attempts
Total Attempts59
First CallJan 23, 2026
Last CallFeb 24, 2026
Total Talk Time51.0 min
Other RepsSanjeet Kumar, Amal, Amal
Rep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 59
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type returning_customer

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:21 (22s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 13
Rep Words / Customer Words 38 / 32
Rep Longest Monologue 3s
Customer Longest Monologue 5s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
epigenetic test Rep -- Other Customer asks the agent to scan three epigenetic test kits for a person named Kevin.

Key Moments

2
00:08
Urgency Disclosure
Customer reveals the kits must be delivered today as the recipient leaves for 'foreign' tomorrow.
00:11
Scanning Instruction
Customer specifies that all three epigenetic test kits need to be scanned.

Trust Signals

3
Informal language
Direct instructions
High call frequency in CRM (59 records)

Topics Discussed

Logistics Epigenetic Test Kits International Travel Delivery Coordination

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Directly getting to the point.
Middle 2 neutral Expressing urgency because the recipient is going abroad tomorrow.
Closing 3 positive Accepts the agent's promise to check and follow up.

Call Transcript

Click to expand
Source File +919043933440 28-1-2026, 1-34-41pm.mp3
Transcript +919043933440_28-1-2026,_1-34-41pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19161