A
Call Intelligence
None with Bharath Kumar — Jan 24, 2026 15:19
Deal Lost
Warm
Call History
59 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Existing Customer
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Casual/Friendly
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:20 (20s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
32 / 41
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing items in courier
Nerathu nerathu thaan avangalukku vandhu oil idhu mattum thaan vandhu irukkunnu sollirukkaanga olive oil.
|
logistics | Customer | Yes | direct explanation | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| olive oil | Customer | -- | Neutral | Customer received the oil but not the vegetables. |
| vegetables | Rep | -- | Other | Agent explains vegetables are shipped separately. |
Key Moments
200:08
Order Recognition
Agent immediately identifies the specific order mentioned by the customer, building trust.
00:13
Logistics Explanation
Agent clarifies that vegetables and oil are shipped separately, resolving the customer's concern.
Trust Signals
2
Direct inquiry about order status
Acceptance of agent's explanation without pushback
Confusion Signals
1
Confusion about why only oil arrived and not vegetables
Topics Discussed
Courier status
Olive oil delivery
Vegetable shipping
Theni delivery location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about order. |
| Resolution | 2 | positive | Accepts explanation that items come separately. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello
Speaker 0
0.43s
Hello
Speaker 0
0.99s
Hello.
Speaker 1
1.31s
Hello sollunga bro.
Speaker 0
2.93s
Bro oru rendu days munnadi vandhu Premkumar-nu oruthar Theni-kku oru courier pottenla.
Speaker 1
8.47s
Prem Kumar todays ullathula nethu dhaan potturundhen.
Speaker 0
10.35s
Nerathu nerathu thaan avangalukku vandhu oil idhu mattum thaan vandhu irukkunnu sollirukkaanga olive oil.
Speaker 1
13.91s
Vegetables thaniyaa varum thala onnaa anuppa mudiyaathu thanithaniyaa appadiyaa sari
Speaker 0
16.93s
Appadiya sari okay okay.
Speaker 1
18.35s
Aamaa okay sir.