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Call Intelligence

None with Bharath Kumar — Jan 24, 2026 12:48

Deal Lost Warm
Customer None
Phone +919043933440
Rep Bharath Kumar
Team Sales
Date 2026-01-24 12:48
Duration 5:37
Source None

Call History

59 attempts
Total Attempts59
First CallJan 23, 2026
Last CallFeb 24, 2026
Total Talk Time51.0 min
Other RepsSanjeet Kumar, Amal, Amal
Rep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
8.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 59
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive but cautious about logistics
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Consultative/Logistical
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 5:37 (338s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 105
Rep Words / Customer Words 582 / 314
Rep Longest Monologue 24s
Customer Longest Monologue 15s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Service Quality

Objections

2
Objection Category Raised By Handled Technique Quality
Technician incompetence
Avan edukka maattaan illa naan pona vaatti eduthaan pirachanaa irundhuchu
 service quality Customer Yes alternative solution Excellent
Logistics/Distance
M.G. Amma-nda kaalaila avvalavu thooram panna mudiyaadhu thala
 convenience Customer Yes process optimization Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
gene test Customer -- Other Discussion on whether it's compulsory and the 1.5 month reporting time.
aiwo 181 blood test Customer -- Interested Scheduling the detailed food sensitivity test.
epigenetic test Customer -- Neutral Combining with gene test during consultation.

Key Moments

3
00:44
Customer recounts bad technician experience
This is the primary barrier to the sale; the customer is hesitant to trust the collection process again.
02:21
Agent suggests clinic visit for Gene test
Pivot point that resolves the trust/logistics issue by offering a controlled environment for the test.
03:57
Discussion of father's testing
Indicates high lifetime value and trust in the agent's management of the account.

Discovery Questions

3
Q1 Oor thaandi enga brother irukkiradhu doorama?
Q2 Suganya kittaye pesureengala?
Q3 Ippo gene online gene-ku enna pro panna mudiyum?

Trust Signals

2
Asking for the agent's advice on how to proceed with the 'pressure' from higher-ups
Willingness to visit the clinic directly

Resistance Signals

2
Reluctance to have a technician come home due to past bad experience
Concern over the number of blood tubes required

Confusion Signals

2
Confusion over the location of MGM/ICR
Uncertainty about how to handle the gene test reporting time

Topics Discussed

Gene Test Necessity 181 Food Sensitivity Test Epigenetics Blood Sample Collection Logistics Lab Technician Performance CRM/Login Access Issues Family Testing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking about the necessity of specific tests.
Middle 2 negative Recounting bad experiences with previous lab technicians.
Closing 3 neutral Agreeing to the split testing plan (home vs clinic).

Call Transcript

Click to expand
Source File +919043933440 24-1-2026, 12-48-11pm.mp3
Transcript +919043933440_24-1-2026,_12-48-11pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19158