A
Call Intelligence
None with Bharath Kumar — Jan 23, 2026 15:24
Deal Lost
Warm
Call History
59 attemptsRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
70.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High Energy
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:06 (66s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
23
Rep Words / Customer Words
78 / 112
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lost the previous kit
Avanga engeyo tholaichittaangalaam adhai (They lost it somewhere)
|
logistics | Customer | Yes | policy clarification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Customer | -- | Interested | Customer asking for price and replacement for a lost kit. |
Key Moments
300:01
Price Inquiry
Sets the stage for the customer's primary concern.
00:19
Disclosure of lost kit
Explains why the customer is calling and the barrier to the next test.
00:44
Policy Clarification
Rep explains that kits are not sold as standalone items, defining the sales boundary.
Discovery Questions
2
Q1
Kittu muttuma? (Just the kit?)
Q2
School-la irundhukkittu anuppu solraangala? (Are they asking to send it from school?)
Trust Signals
2
Previous customer
Willingness to buy for family
Resistance Signals
2
Lost previous kit
Price sensitivity regarding 'kit only' cost
Confusion Signals
1
Unsure how to proceed after losing the kit
Topics Discussed
Epigenetic Kit Pricing
Lost Kit Replacement
Testing for Family
Group Communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly asking for pricing. |
| Middle | 2 | negative | Explaining the loss of the previous kit. |
| Closing | 3 | neutral | Agrees to check the group for further instructions. |
Call Transcript
Click to expand
Speaker 0
0.31s
Hello
Speaker 1
0.75s
Hello.
Speaker 0
1.89s
Hello, Epigenetic test kit-oda price evvalavu? Kit mattum price evvalavu bro irukkum.
Speaker 1
7.27s
Kittu muttuma?
Speaker 0
8.45s
Aam
Speaker 1
9.33s
Kittu mattumlaam kodukka maattaanga thala appadilaam.
Speaker 0
11.93s
Appadi kekkala bro, naan ittu mattum thaniya sollala.
Speaker 1
15.27s
Aa okay.
Speaker 0
15.29s
Avanga day scene idhukku munnadi anuppichom paartheengala oru moonu maasathukku munnadi.
Speaker 1
18.95s
Aamaa.
Speaker 0
19.67s
Avanga engeyo tholaichittaangalaam adhai, ippa idhu pottu vidumbodhu kooda serthu adhaiyum pottu vittureengalaannu kettaanga.
Speaker 0
26.35s
Adhukkuthaan.
Speaker 1
26.47s
School-la irundhukkittu anuppu solraangala?
Speaker 0
28.51s
Ippa avanga ammaavukku edukka poraanga, andha kit-a tholachadhunaala rendu perum serthu onnaave eduthuduren, ippo innoaru kit anuppureengalaannu ketturukkaanga.
Speaker 1
36.39s
Adhu eppadi solli paanga? Thala veetla irukkum, adhu eppadi solli paanga?
Speaker 0
39.87s
Avanga eppadiyo solraanga bro rendu maasathukku munnadi.
Speaker 1
44.93s
Adhu theriyala thala, adhu appadi kit ellaam thara maattaanga thala, adhu test kanakku thala, adhu oru oru test-ukku.
Speaker 0
52.31s
Ippo eppadi pannalaam bro adhaiye thedi kandupidikka sollalaam.
Speaker 1
54.73s
Onnum illa rendu pudhukkittu pudhukkittu rendu anuppichu vitturunga.
Speaker 0
58.69s
Aa naan ivvalavu group-la poduren neenga click pannunga.
Speaker 1
60.19s
Aanaa note pannikkanga aanaa note pannikkanga
Speaker 0
63.17s
Aa okay okay bro.
Speaker 1
65.21s
Ok.
Speaker 0
65.95s
Mm.