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Call Intelligence

None with Bharath Kumar — Jan 23, 2026 15:17

Deal Lost Warm
Customer None
Phone +919043933440
Rep Bharath Kumar
Team Sales
Date 2026-01-23 15:17
Duration 2:21
Source None

Call History

59 attempts
Total Attempts59
First CallJan 23, 2026
Last CallFeb 24, 2026
Total Talk Time51.0 min
Other RepsSanjeet Kumar, Amal, Amal
Rep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
6.5/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
4.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 59
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Mixed (Frustrated with logistics/delivery)
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Primary
Lead Type inbound

Conversation Flow

Opening Type other
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 4
Pitch Start 15% into call
Pitch Approach Logistics-focused
Closing Attempt No
Closing Technique None
Call Ending customer_thinking

Call Structure

Duration 2:21 (142s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 51
Rep Words / Customer Words 248 / 212
Rep Longest Monologue 16s
Customer Longest Monologue 15s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Negative
Rep Confidence Medium
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence Low
Filler Words High
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 1
Handling Rate
50%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Service not available at address
Bro gene test service illa bro kettu solren enna bro?
 logistics Rep No delay/check with higher-ups Poor
Courier/Tracking issues
daily-um phone panni talkies pannuraaru bro, courier varala courier varalan-tu.
 service Customer Yes explanation Average

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
gene test Customer -- Negative Customer asking to book the test.
epigenetic test Customer -- Neutral Customer suggesting sending the kit via courier.
thyrocare Rep -- Positive Rep suggesting using Thyrocare for blood collection.

Key Moments

3
00:05
Service Unavailability Reveal
The rep informs the customer that the gene test service is not available at the requested address, creating a major hurdle.
01:13
Courier Complaint
Customer expresses frustration about another lead (Muthaiya) complaining about missing couriers.
02:00
Customer Demand for Confidence
Customer asks for a definitive 'yes/no' so he can speak confidently to his family.

Discovery Questions

4
Q1 Andha gene test book panreengalaa bro?
Q2 Andha address service illaiya?
Q3 Innaikkulla epigenetic mattum koduthu anuppichidalaangala?
Q4 Yaar eduppaanga?

Trust Signals

2
Willingness to send courier details
Asking for rep's advice on how to 'grow' or proceed

Resistance Signals

2
Complaining about tracking details not being updated
Frustration with 'no service' response

Confusion Signals

1
Confusion over why the previous kit wasn't picked up

Topics Discussed

Gene Test Booking Service Area Limitations Thyrocare Collection Epigenetic Kit Courier Tracking Details Family Testing (Mother)

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Casual greeting.
Middle 2 negative Upset about courier delays and service unavailability at his address.
Closing 3 neutral Demanding a clear answer on whether the test is possible.

Call Transcript

Click to expand
Source File +919043933440 23-1-2026, 3-17-31pm.mp3
Transcript +919043933440_23-1-2026,_3-17-31pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19156