A
Call Intelligence
Sivaram with Bharath Kumar — Feb 14, 2026 12:31
Deal Closed
Hot
Call History
7 attemptsRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Sivaram. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹2,500
Purchase Date
Feb 14, 2026
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Trusting
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
1
Pitch Start
23% into call
Pitch Approach
Technical Explanation
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:47 (47s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
102 / 94
Rep Longest Monologue
9s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Feature
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scope of scan
if I need a specific area also you will target that or is it like it comes into the whole thing?
|
product feature | Customer | Yes | feature explanation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Positive | Clarifying if specific injuries (shoulder/knee) are covered in the whole body scan. |
Key Moments
200:15
Injury Disclosure
Customer reveals left shoulder and right knee issues, providing the 'why' behind the purchase.
00:35
Comparison Offer
Customer offers to bring a 2019 scan; rep uses this to build value through a 'Comparison Report'.
Discovery Questions
1
Q1
Just now. So, um the one is in the whole body and if I need a specific area also you will target that or is it like it comes into the whole thing?
Trust Signals
3
Sharing specific medical history
Offering to bring previous 2019 scan results
Asking for technical details
Enthusiasm Signals
2
Quick follow-up question
Agreement to comparison report
Confusion Signals
1
Uncertainty if 'Whole Body' includes 'Specific Area' focus
Topics Discussed
Dexa Scan
Shoulder Injury
Knee Injury
Historical Medical Records
Comparison Reporting
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking clarification on scan scope. |
| Middle | 2 | neutral | Rep confirms specific injuries will be detailed in the report. |
| Closing | 3 | neutral | Agreeing to bring old reports for comparison. |
Call Transcript
Click to expand
Speaker 0
0.33s
hello.
Speaker 1
0.61s
Yeah, one one more quick question. Yeah, tell me. Just now. So, um the one is in the whole body and if I need a specific area also you will target that or is it like it comes into the whole thing?
Speaker 0
2.47s
Ya
Speaker 0
11.89s
its comes under whole body lexa scan only sir.
Speaker 1
15.37s
okay because I have a shoulder injury on my left.
Speaker 0
19.37s
Okay.
Speaker 1
20.25s
And the right knee is also an issue. So specifically any focus generated
Speaker 0
22.73s
It will
Speaker 0
23.83s
aa it will come in the detail report for every part of the body sir.
Speaker 1
27.91s
We don't need to take
Speaker 0
28.29s
We no need to take target separate thing and all. If you take full body also, we can tell the exact exact issue what are the in your shoulder, arms, everything, sir. It will come under that.
Speaker 1
35.71s
Shoulder, arms everything sir it will come under it. And last time naan pesumbodhu ungal-tta andha pazhaiya scan kondu varuvennu sollirundhen. 2019 I have taken a scan. Oh eduthuttu varaen sir.
Speaker 0
43.19s
O eduthuttu vaanga sir compare pannikkalaam.
Speaker 1
45.39s
Comparison report pannalaam.
Speaker 0
46.39s
Aa pannalaam.