A
Call Intelligence
M Sivaraman with Bharath Kumar — Feb 14, 2026 12:29
Deal Closed
Hot
Call History
7 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹2,500
Purchase Date
Feb 14, 2026
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
10% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
2:05 (126s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
52
Rep Words / Customer Words
184 / 212
Rep Longest Monologue
9s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Medical Protocol
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Fasting requirement clarification
so i so eleven thirty i had few nuts. few cashews and badam... is it okay if I come now?
|
technical/medical | Customer | Yes | expert assurance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | 2500.00 | Other | Clarifying fasting requirements and booking the appointment. |
Key Moments
300:56
Fasting Approval
Rep confirms nuts are okay, removing the only barrier to the customer coming in today.
01:11
Appointment Confirmation
Customer agrees to the 1 PM slot.
01:44
Name Correction
Rep ensures CRM data accuracy by confirming 'M Sivaraman'.
Discovery Questions
2
Q1
May I know when did you finish your breakfast that morning?
Q2
you are from near by ya sir?
Trust Signals
3
Sharing personal email address
Asking for location
Confirming price
Enthusiasm Signals
2
Willingness to come 'now'
Laughing during the call
Confusion Signals
1
Clarification on fasting (nuts vs breakfast)
Topics Discussed
Dexa Scan
Fasting Requirements
Appointment Scheduling
Location/Directions
Pricing
Contact Details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking fasting rules. |
| Middle | 2 | neutral | Happy that having nuts didn't disqualify him for the day. |
| Closing | 3 | neutral | Ready to visit and providing details. |
Call Transcript
Click to expand
Speaker 0
0.89s
Hello?
Speaker 1
1.87s
ya, i so i had spoken to you for that dexa scan.
Speaker 0
4.87s
Okay okay sir.
Speaker 1
5.37s
Money.
Speaker 0
6.15s
Yeah.
Speaker 1
6.17s
ya so just want to clarify one thing you said three hour fasting for that right?
Speaker 0
9.67s
es es. for accurate results.
Speaker 1
10.77s
Hmm.
Speaker 1
12.07s
from
Speaker 0
12.17s
tell me sir.
Speaker 1
14.31s
let me go ahead you can check with with your doctor if this is all right.
Speaker 1
18.21s
so I had around few at around eleven thirty okay.
Speaker 0
22.55s
okay.
Speaker 1
23.67s
um for morning I did not have any breakfast. it's generally my schedule. so I'll have some nuts and then afterwards I have my lunch. which is around one thirty two.
Speaker 0
29.57s
Okay.
Speaker 1
31.71s
um so is it okay if I come now or you want me to come later?
Speaker 0
37.25s
May I know when did you finish your breakfast that morning? You didn't have.
Speaker 1
41.11s
I didn't I didn't have breakfast.
Speaker 0
42.77s
nau yu haavu gaan to haad lanch, rait?
Speaker 1
45.37s
Okay. I didn't have breakfast. If you if you didn't
Speaker 0
47.81s
if you if you didint have breakfast means you can come now sir.
Speaker 1
51.95s
ya so i so eleven thirty i had few nuts. few cashews and badam. so some of the seeds.
Speaker 0
56.79s
aa it's enough. that is naa that is okay sir. that's not a problem.
Speaker 1
60.45s
That's not a problem, right?
Speaker 0
60.75s
right? ya. before coming
Speaker 1
62.71s
What time can I get an appointment around oneish is okay?
Speaker 0
66.81s
around one. ya you are from near by ya sir? near by MRC.
Speaker 1
69.53s
I am in area.
Speaker 0
71.37s
Yeah, you may come now, sir. Before that, I will send you one template like basic details of your mail ID and name. Please share it to me in WhatsApp. I just book, you can come now at one PM, sir.
Speaker 1
80.61s
Ha ha ha. You can note down my email ID. It is S I V A
Speaker 0
83.75s
oh wait a minute sir.
Speaker 1
85.17s
Yeah.
Speaker 0
87.39s
es ai vi e
Speaker 1
89.01s
TV T for Tendulkar V for Victory.
Speaker 0
92.01s
sari okay sir.
Speaker 1
93.55s
seven seven one.
Speaker 0
94.67s
seven seven five
Speaker 1
96.51s
aa gmail.com.
Speaker 0
97.81s
yuvar nem is phul nem is shiva onliya sir.
Speaker 1
101.27s
es ai vi e aar ai em.
Speaker 0
103.33s
R A Sivaram.
Speaker 1
104.53s
M Sivaraman.
Speaker 0
105.85s
Oh okay sir. I will book the appointment at one. You may come at one.
Speaker 1
109.73s
yaa. vere is an em aar sin aavu?
Speaker 0
111.87s
aa near leela palace sir.
Speaker 1
114.83s
Nearly, I will, I will, I will.
Speaker 0
115.49s
I will I will send you the location sir now.
Speaker 1
117.67s
Okay sir, no? So the charges are around 2000, 2500.
Speaker 0
120.43s
2500 ya.
Speaker 0
125.03s
Okay.