A
Call Intelligence
Sivaram with Bharath Kumar — Feb 14, 2026 11:43
Deal Closed
Hot
Call History
7 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
5.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹2,500
Purchase Date
Feb 14, 2026
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Logistical/Instructional
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
1:00 (61s)
Primary Language
English
Secondary Language
Tamil-inflected English
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
84 / 58
Rep Longest Monologue
8s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Positive | Customer wants to book an appointment. |
Key Moments
300:05
Customer requests Dexa scan appointment.
Establishes high-intent lead immediately.
00:26
Rep explains 3-hour fasting and calcium tablet restrictions.
Critical technical instructions for service delivery.
00:55
Customer confirms the 3-hour fasting and says they will call back.
Closing the loop on logistics; lead remains warm/hot.
Discovery Questions
2
Q1
ven yu ar lukking tu deks deks aap ken sar?
Q2
only dexas can you recover right sir?
Trust Signals
1
Customer asks for specific preparation criteria.
Enthusiasm Signals
1
Direct request for same-day appointment.
Topics Discussed
Dexa Scan
Appointment Scheduling
Fasting Requirements
Calcium Supplements
Clothing Requirements (Metal)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clear intent to book. |
| Discovery | 2 | neutral | Asking about criteria. |
| Closing | 3 | neutral | Agrees to call back after checking fasting schedule. |
Call Transcript
Click to expand
Speaker 0
1.31s
Hello?
Speaker 1
2.73s
Hello.
Speaker 0
3.45s
Hello.
Speaker 1
5.45s
yaa laik tu phiks an apaanment phar e deksas gyaan.
Speaker 0
8.21s
ven yu ar lukking tu deks deks aap ken sar?
Speaker 1
11.29s
um you have any appointments available today?
Speaker 0
13.99s
ya is sir available. if you tell your timings means i will tell see and tell that it's that slot is available or not.
Speaker 1
22.57s
what are the distinct criteria before taking the scan?
Speaker 0
26.21s
yu need minimam 3 hours passing saar.
Speaker 1
29.75s
Okay.
Speaker 0
30.33s
and you should not take any calcium tablets for past one twenty four hours before taking the dressing.
Speaker 1
36.47s
Okay.
Speaker 0
36.73s
And the cloth you are wearing should not contain any metal ribs or metal buttons like that sir.
Speaker 1
42.53s
aaha
Speaker 0
43.95s
okay. only dexas can you recover right sir?
Speaker 1
44.49s
Okay.
Speaker 0
51.33s
okay you tell your preferred time sir. I will check the slot if it is available.
Speaker 1
53.57s
Okay.
Speaker 1
55.25s
I'll just call you back. You said three hour fasting, right? So I'll just.
Speaker 0
58.25s
Ya okay. Ya okay.
Speaker 1
60.25s
Okay.