A

Call Intelligence

Sakthi Deepan with Bharath Kumar — Jan 24, 2026 12:21

Deal Lost Warm
Customer Sakthi Deepan
Phone +919025301253
Rep Bharath Kumar
Team Sales
Date 2026-01-24 12:21
Duration 1:55
Source None

Call History

1 attempt
Total Attempts1
First CallJan 24, 2026
Last CallJan 24, 2026
Total Talk Time1.9 min
Rep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality High - Immediate recognition and rapport.
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 85% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 1:55 (115s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 43
Rep Words / Customer Words 218 / 142
Rep Longest Monologue 12s
Customer Longest Monologue 9s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Availability/Timing
Ena leavenaala dhaan nalla vara mudiyum. (I can only come during leaves.)
 logistics Customer Yes alternative solution Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
doctor consultation Customer -- Positive Scheduling an offline visit.

Key Moments

4
00:20
Explanation of Doctor Absence
Rep explains why the previous attempt failed and sets the stage for new scheduling.
00:41
Sunday vs Saturday clarification
Crucial logistical pivot where customer agrees to a Saturday visit instead of Sunday.
01:30
Name Recognition
Rep confirms he has 'Sakthi Deepan' saved in his phone, significantly boosting rapport.
01:41
Health Journey Pitch
Rep moves from logistics to the value proposition of improving health.

Discovery Questions

2
Q1 ethanai manikku varalaam? (What time can I come?)
Q2 Sunday leave doctorlaam paarkka mudiyuma? (Can I see the doctor on Sunday?)

Trust Signals

3
Customer remembers the rep's name (Bharat bro)
Rep has customer's name saved
Friendly banter about work

Enthusiasm Signals

2
Use of 'Super-nga'
Agreement to start the 'journey'

Resistance Signals

1
Scheduling conflict (only available on leaves/weekends)

Topics Discussed

Doctor Availability Consultation Scheduling Online vs Offline Consultation Personal Well-being Health Improvement Journey

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking for consultation time.
Middle 2 negative Learning about doctor unavailability on Sunday/Monday.
Closing 3 positive Engaging in personal rapport and confirming Saturday plan.

Call Transcript

Click to expand
Source File +919025301253 24-1-2026, 12-21-56pm.mp3
Transcript +919025301253_24-1-2026,_12-21-56pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19152