A
Customer vivek ranjan
Phone +919013383225
Rep Bharath Kumar
Team Sales
Date 2026-02-20 20:04
Duration 16:49
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Platformfb
Lead DateFeb 19, 2026
CityChengalpattu
Interesti_need_a_deep_detox_&_reset
Ready to Investi_need_more_information

Call History

3 attempts
Total Attempts3
First CallFeb 20, 2026
Last CallFeb 20, 2026
Total Talk Time16.9 min
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
85.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference English
Brand Awareness Low
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Primary
Lead Type inbound
Campaign Source Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 4
Pitch Start 25% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending other

Call Structure

Duration 16:49 (1010s)
Primary Language English
Secondary Language Tamil
Code Switching Moderate
Total Speaker Turns 224
Rep Words / Customer Words 1142 / 1486
Rep Longest Monologue 38s
Customer Longest Monologue 45s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Very Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Medical Timing

Objections

1
Objection Category Raised By Handled Technique Quality
Antibiotics will skew blood test results
my doctor also is not doing any test now. He says ki there is no point doing test because blood has antibiotic.
technical/medical Customer Yes expert pivot Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
healthcation program Customer -- Interested Main retreat program including 181 blood tests, yoga, and detox.

Key Moments

4
01:38
Tumor History Disclosure
Customer reveals high-stakes medical history, establishing deep need.
04:12
Founder Mention
Customer recognizes the founder, creating instant brand trust.
08:20
Antibiotic Objection
Critical technical hurdle identified regarding test accuracy.
10:26
Parental Cross-sell
Customer expands the deal to include his elderly parents.

Discovery Questions

4
Q1 Are you from Chengalpattu sir?
Q2 You have any specific health concerns or you are just looking for for the whole body research sir?
Q3 Did you know about IO Wellness Center before sir?
Q4 For which which kind of work you are having sir IT or?

Trust Signals

3
Sharing detailed medical history
Mentioning parents' health
Inviting rep to be a 'friend'

Enthusiasm Signals

2
I have to do it, I'm very clear
That would be really great, brother

Resistance Signals

1
Medical timing (antibiotics affecting blood tests)

Topics Discussed

Tumor recovery Preventive health Siva Sankaran Harvard University tie-up Chennai vs Pune lifestyle Wind turbine industry IPL/Cricket Parental health

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Open to the call, clarifies location.
Discovery 2 neutral Shares heavy medical history regarding tumors.
Pitch 3 neutral Reacts well to the founder's name and the preventive concept.
Closing 4 positive Confirms intent to join, just needs to clear medical timing.

Call Transcript

Click to expand
Source File +919013383225 20-2-2026, 8-4-29pm.mp3
Transcript +919013383225_20-2-2026,_8-4-29pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19151