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Call Intelligence

vivek ranjan with Bharath Kumar — Feb 20, 2026 15:52

Deal Lost Warm
Customer vivek ranjan
Phone +919013383225
Rep Bharath Kumar
Team Sales
Date 2026-02-20 15:52
Duration 0:03
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Platformfb
Lead DateFeb 19, 2026
CityChengalpattu
Interesti_need_a_deep_detox_&_reset
Ready to Investi_need_more_information

Call History

3 attempts
Total Attempts3
First CallFeb 20, 2026
Last CallFeb 20, 2026
Total Talk Time16.9 min
Rep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
30.0%
Personalization
0.0/10
Technical Quality
0.0/10

Active Alerts

3
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No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with vivek ranjan. Coaching opportunity.

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No Rapport or Discovery: Bharath Kumar

Bharath Kumar skipped both rapport building and needs discovery on call with vivek ranjan.

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Low Performance: Bharath Kumar

Bharath Kumar scored 0.0/10 on call with vivek ranjan. Review recommended.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference English
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Primary
Lead Type inbound
Campaign Source Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25

Conversation Flow

Opening Type failed_connection
Opening Quality Poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:03 (3s)
Primary Language English
Code Switching None
Total Speaker Turns 2
Rep Words / Customer Words 0 / 2
Rep Longest Monologue 0s
Customer Longest Monologue 1s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
Call Answered
The customer answered the call but the connection failed or the agent was silent.

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer simply says hello.

Call Transcript

Click to expand
Source File +919013383225 20-2-2026, 3-52-51pm.mp3
Transcript +919013383225_20-2-2026,_3-52-51pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19149