A
Call Intelligence
None with Bharath Kumar — Jan 27, 2026 15:10
Deal Lost
Cold
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Professional
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Decision Maker (for his own product)
Lead Type
b2b
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Consultative/Logistical
Closing Attempt
No
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
2:39 (160s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
48
Rep Words / Customer Words
214 / 286
Rep Longest Monologue
12s
Customer Longest Monologue
18s
Silence Gaps (>2s)
1 (max 2.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Security not allowing entry
Anga security anga yaarume ulla allowed illannaar sir
|
logistics | Customer | Yes | redirection | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| obesity treatment / weight loss product | Customer | -- | Neutral | Prospect wants to introduce their product to the agent's center. |
Key Moments
300:11
Prospect identifies as working for Non-Alcoholic Pharmacy.
Establishes this as a B2B/Partnership call rather than a patient lead.
01:15
Prospect mentions security issues at the MRC Nagar office.
Explains why the prospect is calling instead of meeting in person.
02:17
Agent requests a one-week delay for the meeting.
Sets the timeline for the next step and ends the immediate pursuit.
Discovery Questions
2
Q1
Enna help venum sir?
Q2
Ippo neenga ungaloda product-a inga i-wall-la idhu pannanum-nu pari paarkkireengala?
Trust Signals
2
Sharing product details
Willingness to wait a week for a proper meeting
Resistance Signals
1
Complaining about security not allowing entry
Confusion Signals
1
Unclear address for the office
Topics Discussed
Obesity treatment
Weight loss products
Office location/Security
Partnership/Product introduction
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining the reason for the call and previous visit. |
| Middle | 2 | negative | Mentioning security issues and lack of clear address. |
| Closing | 3 | neutral | Agrees to follow up in a week. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.01s
Hello. Hello.
Speaker 0
2.71s
Sollunga sir.
Speaker 1
3.39s
Ippo this is Bharat Samayi-yo.
Speaker 1
6.85s
Ivvukku call panna try pannittu irundheengala sir? Enna help venum sir?
Speaker 0
11.15s
Aama sir, naan idhu Non-Alcoholic Pharmacy-la work panren sir, actually-aa namma idhukku vandhurundhen ippo andha obesity treatment.
Speaker 1
17.85s
Avlo.
Speaker 1
19.35s
Okay okay sir.
Speaker 0
20.61s
Obesity treatment medicine pathi speak pannunga, avanga adhaan indha pakkathula indha Amarpur center anga pakkathula office irukku, anga poi anga poi inform pannunga, adhaan enakku adhudhaan sir call pannen, indha Sri Chennai Cancer Foundation-la.
Speaker 1
38.71s
Puriyala sir, neenga pesuradhu konjam naangiya kekkudhu sir.
Speaker 0
42.59s
Sir naan morning vandhirundhom sir.
Speaker 1
44.61s
Aamaa neenga velaiyila centerukku vandhirundheengala?
Speaker 0
46.65s
Aamaamaa, pippattula oru irukku sir.
Speaker 1
48.75s
Okay.
Speaker 0
48.97s
Ok adhu vandhurundhom indha maadhiri weight loss product onnu irukku companyla ellaam known as idhula irundhu irukku so adhu details share panna dhaan vandhurundhom avanga anga yaarum meet panna mudiyaadhu.
Speaker 1
60.81s
Mm
Speaker 0
61.07s
Adhu frontla vandhu office irukku.
Speaker 0
63.43s
Avanga poi meet panna sonnaanga, sari adhudhaan address clear-aa illa.
Speaker 1
63.51s
Aa.
Speaker 0
67.03s
Adhukkudhaan call pannirundhen.
Speaker 1
68.71s
Angathaan meet panna solli iruppaanga, neenga MRT Nagar aindhukkulla poneengala, angathaan iruppaanga, neenga meet panna vendiya kadai correct-aana aalu.
Speaker 0
75.15s
Anga security anga yaarume ulla allowed illannaar sir anga irukkira recruitment.
Speaker 1
78.07s
Anga irukkira request pannunga neenga.
Speaker 0
79.97s
Just oru pathu minutes munnadi dhaan sir.
Speaker 1
82.57s
Ippa enga irukkeenga sir? MRC Nagar-la thaan neenga.
Speaker 0
84.03s
Angae aamaa sir andha mandapam irukkulla sir.
Speaker 1
87.71s
Aamaa aamaa sir.
Speaker 0
88.19s
Angathaan irukken.
Speaker 1
91.69s
Neenga correct-aa sollirundheengaannaa angathaan pesuren.
Speaker 0
95.85s
Naan vena ippo varen sir.
Speaker 0
97.81s
Fifth floorla thaan sir irukkeenga.
Speaker 1
97.83s
Cricket-la irunthu
Speaker 1
99.45s
Illa naan aindhu floor-la illa naan konjam veliya vandhurukken sir.
Speaker 0
102.35s
Okay.
Speaker 1
103.35s
Ippo neenga ungaloda product-a inga i-wall-la idhu pannanum-nu pari paarkkireengala?
Speaker 0
105.93s
Aamaa sir, yerukkume namma other brand vandhu use panrennaanga.
Speaker 1
112.05s
Aa aa
Speaker 0
112.41s
So adhu confirm pannunga sollittu appuram indha product use panreengalaa illa ungaloda opinion ketkuraangalaa?
Speaker 1
117.23s
Ippo anga ellarume meeting poyirukkaanga sir neenga ponalume ippo anga irukka maattaanga.
Speaker 0
119.97s
Okay.
Speaker 0
122.25s
Saringa, illa just visiting card vandhu bro neenga eppo sollureengalo appo vandhu paakuren sir, yenna ippa anga Fifth Floor-la dhaan vandhu paakkanuma?
Speaker 1
129.25s
Aama sir, angathaan paappanum, angathaan pesuvaanga, neenga pesaama.
Speaker 0
131.67s
Okay, sari eppo vandha comfortable-aa irukkum sir? Endha time vandha idhu maadhiri meet panra maadhiri irukkum?
Speaker 1
137.59s
Oru oru week kazhichu venumna call pannunga sir, indha number-ukku naan arrange panni tharen.
Speaker 0
141.83s
Okay sir, unga name Bharath thaan sollunga.
Speaker 1
143.91s
Aamaa Paras, aamaa.
Speaker 0
145.63s
Okay okay naan en product detail ungalukku share panniduren sir.
Speaker 1
148.85s
Neenga share pannunga, one week kazhichu enakku call pannunga. Naan correct-aana time yaarkitta pesa vachaa correct-aa irukkumnu naan paarthu ungalukku connect panni kodukkuren, okay-ngala?
Speaker 0
157.03s
Okay sir okay thank you.
Speaker 1
158.81s
Ok thank you.