A
Call Intelligence
Vikiram with Bharath Kumar — Feb 16, 2026 13:49
Deal Lost
Warm
Call History
1 attemptRep Performance
6.5/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2High-Value Deal Lost: ₹99,900
Bharath Kumar lost a ₹99,900 deal with Vikiram. Immediate review recommended.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Vikiram.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
IO 360
Deal Value
₹99,900
Discount Offered
10.00%
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Interested
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Likely Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Price-first
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
0:32 (33s)
Primary Language
English
Secondary Language
Hindi/Tamil (Inferred from accent/phonetics)
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
78 / 32
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Is there any offer?
okay is there any offer?
|
price | Customer | Yes | discount application | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Customer | 110000.00 | Other | Main program of interest |
Key Moments
300:10
Price Disclosure
The rep anchors the price at 1.1 Lakh.
00:16
Discount Offer
The rep introduces the Valentine's Day offer, bringing the price below the 1 Lakh psychological barrier.
00:24
WhatsApp Request
Customer moves the conversation to a high-intent channel (WhatsApp) for further review.
Trust Signals
2
Directly asking for price
Requesting brochure on personal WhatsApp
Enthusiasm Signals
1
Quick response to the offer
Topics Discussed
IO 360 Program
Pricing
Valentine's Day Discount
WhatsApp Brochure
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and ready to listen. |
| Pricing | 2 | neutral | Focused on cost and discounts. |
| Closing | 3 | positive | Agreed to receive details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello.
Speaker 1
1.29s
hello?
Speaker 0
1.87s
halo sir dis is bharat from i o.
Speaker 1
4.93s
Yeah, tell me.
Speaker 0
5.69s
recently you showed interest in IO three sixty program right sir?
Speaker 1
8.71s
Yeah, yeah. What's the price for this?
Speaker 0
10.87s
so the price of i o three sixty is one lakh ten thousand sir.
Speaker 1
15.33s
okay is there any offer?
Speaker 0
16.59s
ya yes sir. for valentine's offer, valentine's day offer we are providing ten percent discount sir. the final price will be ninety nine thousand nine hundred sir.
Speaker 1
24.95s
okey ken yu send me di brauchar and details of it in my vaatsap?
Speaker 0
28.51s
ya yes sir sure i will see.
Speaker 1
30.05s
Ya okay. Okay.
Speaker 0
30.85s
okay okay sir thank you.