A
Customer Mukhamath
Phone +918939354891
Rep Bharath Kumar
Team Sales
Date 2026-01-30 09:33
Duration 13:05
Source None

Call History

1 attempt
Total Attempts1
First CallJan 30, 2026
Last CallJan 30, 2026
Total Talk Time13.1 min
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
75.0%
Technical Quality
9.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with Mukhamath. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 13:05 (785s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 168
Rep Words / Customer Words 1242 / 684
Rep Longest Monologue 62s
Customer Longest Monologue 24s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price/Product

Objections

2
Objection Category Raised By Handled Technique Quality
High Price for Master Checkup
Adhu vandhu nammallukku ezhubathi aindhu vandhu varum sir... Red illa adhu evvalavu?
price Customer Yes value stacking Good
Fear of Medicines
Adhavadhu marundhu maathiraiyellaam edhuvum thevaiyillai?
product concern Customer Yes reframing Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 16500.00 Neutral Comprehensive blood test covering biomarkers and nutrition plan.
master health checkup Rep 75000.00 Price_Sensitive Includes ECG, Echo, CT, Angio, and Gut Microbiome.

Key Moments

5
01:07
Preventive Care Logic Pitch
Rep successfully pivots from a general inquiry to the core value proposition of AIWO.
06:39
Price Reveal (16,500 INR)
Customer accepts the base package price without much resistance.
09:33
Fasting Explanation
Rep demonstrates high technical authority, building significant trust.
11:26
Insider Tip on Email Timing
Rep builds strong rapport by giving 'insider' advice on how to reach the founder.
12:19
Mother's Heart Concern
Customer opens up about a serious family health issue, increasing lead quality.

Discovery Questions

4
Q1 Chennai thaaneengala?
Q2 Peru sir ungalukku?
Q3 General-aa oru checkup panni paakkanumnu aasaippadureengala? Illa whole body master checkup-ukku poreengala sir?
Q4 Heart attack-naa edhaachum test reports edhaachum vachirukkeengala sir?

Trust Signals

3
Sharing mother's medical history
Asking for office address to visit
Asking for the rep's name

Enthusiasm Signals

2
Repeated 'Romba nandri' (Thank you very much)
Asking for specific email timings to reach the founder

Resistance Signals

2
Price concern on Master Checkup
Clarifying if supplements are 'medicines'

Confusion Signals

2
Difference between blood test and full body scan
Fasting requirements

Topics Discussed

Preventive Care Blood Biomarkers Disease Stages Pricing Home Service Fasting Requirements Supplements vs Medicine Heart Blockage Business Growth/Marketing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Excited to talk about the video he saw.
Discovery 2 neutral Asking deep questions about the AIWO logic.
Pricing 3 neutral Slight shock at the 75k price point.
Closing 4 neutral Willing to share medical reports and follow up on WhatsApp.

Call Transcript

Click to expand
Source File +918939354891 30-1-2026, 9-33-3am.mp3
Transcript +918939354891_30-1-2026,_9-33-3am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19146