A
Call Intelligence
Varun with Bharath Kumar — Feb 18, 2026 11:23
Deal Lost
Unknown
Call History
15 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Varun. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
15
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
N/A
Decision Maker
N/A
Lead Type
other
Conversation Flow
Opening Type
direct_pitch
Opening Quality
N/A - Internal Call
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:12 (72s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
27
Rep Words / Customer Words
68 / 84
Rep Longest Monologue
5s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
300:01
CRM Discrepancy Mention
Speaker 0 notes that call records are showing the name 'Vimal' instead of the expected names.
00:38
Clarification of Assignment
Bharath clarifies he hasn't even gone to the list side yet as it wasn't assigned.
01:02
Future List Splitting
Mention that the manager/admin will likely split the list further down later.
Trust Signals
2
Open discussion of errors
Peer-to-peer transparency
Confusion Signals
2
Names in CRM changing to 'Vimal'
Uncertainty about who edited the records
Topics Discussed
CRM Data Integrity
Lead Assignment
Call Logs
Internal Coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Concerned about names changing in the call log. |
| Middle | 2 | neutral | Discussing how the list was assigned and edited. |
| Closing | 3 | neutral | Agreeing to start the calls despite the list confusion. |
Call Transcript
Click to expand
Speaker 0
0.07s
Sollunga Varun.
Speaker 0
1.31s
Bro, idhu naan pannittu irundha call-ukku ellaam per Vimal-nu maari irukku, nee pannittu irukkiya call-ai?
Speaker 1
5.33s
Theriyala, enna eduthu irukkiraaru? Naan enna pannaleya?
Speaker 0
7.43s
Adhellam Bharat Nagar-nnu Guru, ungalukku keezha naarpathi naalu-la irundhu thaan ungaladhu.
Speaker 1
12.43s
Sari naan edhuvum pannaladaa, nee ezhuthi ezhuthi paaru, enakku theriyala naan.
Speaker 0
15.47s
Aa edit pannirukkaanga.
Speaker 0
20.33s
Yaaravathu maathittu irukkaangannu ninaikkiren automatically.
Speaker 1
23.03s
Naangu kaavunga
Speaker 0
31.25s
Adhu naan pannittu irukken bro, sari okayda, nee edhuna call panniya innaikku andha list-la irundhu?
Speaker 1
35.59s
Seri okayda.
Speaker 1
38.95s
Illada, naan list pakkam pogala, naan assign pannalainnu sonnenla.
Speaker 0
42.89s
Aamaa aamaa.
Speaker 1
43.01s
Aamaa aamaa.
Speaker 1
44.23s
Aa
Speaker 0
46.03s
Sari sari okay okay.
Speaker 1
47.47s
Mm sari edit sari kaattudhaa illa
Speaker 0
49.33s
Aamaa aamaa avar nerathu saayangalam maathi irukkaaru pola irukku
Speaker 1
53.03s
Sari sari enda edho sollu.
Speaker 0
54.77s
Sari okay, ippo naan panren okay-va?
Speaker 1
57.43s
Kaaranam namakku.
Speaker 0
58.77s
Aa.
Speaker 1
59.85s
Vaaradhaan potturukkaaraa?
Speaker 0
62.43s
Vera edhuvum podala, inime dhaan pirikka poraarunnu ninaikkiren keezha avaru.
Speaker 1
65.95s
Vachirukkaaraa?
Speaker 1
68.79s
Sari okay.
Speaker 0
69.91s
Okay okay.
Speaker 1
71.17s
Pottu irukku.