A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 11:17
Deal Lost
Cold
Call History
15 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Bharath Kumar
Bharath Kumar scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
15
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Malayalam/Tamil
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
logistical
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:13 (13s)
Primary Language
Malayalam
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
8
Rep Words / Customer Words
24 / 14
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:06
Detail clarification
Agent clarifies he needs name and phone number for finance.
00:12
Agreement to send
Customer agrees to send the requested information, ending the call.
Confusion Signals
1
Customer asks for clarification on what details are needed at 00:05.
Topics Discussed
Finance details
Contact information
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer asks 'Enna details aanoo?' (What details?) |
| closing | 2 | neutral | Customer agrees to send the info. |
Call Transcript
Click to expand
Speaker 0
0.09s
Hello
Speaker 1
1.13s
Bro, namma phone-il irukkaan pathi details aanu bro, finance ingane irukkaan.
Speaker 0
5.83s
Enna details aanoo?
Speaker 1
6.79s
Avangaloda peru phone number idhellam.
Speaker 0
8.33s
Aa service ittittu romance oru.
Speaker 1
10.67s
Aa
Speaker 0
10.71s
Ammichu vidunnu. Ammichu vidunnundaa unakku?
Speaker 1
12.63s
Aa sari anuppu.