A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 09:10
Deal Lost
Warm
Call History
15 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
6.0/10
Conversion Probability
80.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
15
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
60% into call
Pitch Approach
Process-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:31 (32s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
38 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Customer | -- | Interested | Customer asking about how the stool test works and if the kit is available. |
Key Moments
200:16
Stool test inquiry
Customer confirms they are looking for information on the diagnostic process.
00:24
Process explanation
Rep clarifies the workflow involving software and sample collection.
Discovery Questions
2
Q1
Ithu varuthu stool test eppadi irukkirathu enna adhellam ketta irukkaa?
Q2
Athu eppo namma saapittu mudichittu?
Trust Signals
1
Customer asking for specific instructions on sample collection
Confusion Signals
1
Customer asking 'Inside this through?' repeatedly
Topics Discussed
Stool test kit
Sample collection
Software/App usage
Logistics/Tickets
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Functional greeting. |
| Discovery | 2 | neutral | Asking about the stool test kit. |
| Closing | 3 | neutral | Acknowledges instructions with 'Okay'. |
Call Transcript
Click to expand
Speaker 0
1.03s
Hello.
Speaker 0
2.87s
Hello
Speaker 1
3.49s
Hello.
Speaker 0
4.83s
Ningala irukka?
Speaker 1
6.13s
Nilaiyila Butler inform pannittaan.
Speaker 0
7.75s
Aamaa. Inside this through. Inside this aa through.
Speaker 1
11.77s
Enna bro ponne?
Speaker 0
13.51s
Illa, neenga S one-la irukkenda avanga kooda.
Speaker 0
16.63s
Ithu varuthu stool test eppadi irukkirathu enna adhellam ketta irukkaa?
Speaker 1
19.45s
Correct kit aama irukku.
Speaker 0
21.89s
Athu eppo namma saapittu mudichittu?
Speaker 1
24.31s
Aa software mudichuttu avar eppadi venumo ticket ippave kuduthuruvom, avarukku eppadi venumo collect panni kudukka sollunga.
Speaker 0
31.49s
Okay.