A
Call Intelligence
None with Bharath Kumar — Feb 13, 2026 12:30
Deal Lost
Cold
Call History
15 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
15
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
Cold
Decision Maker
Influencer
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:13 (74s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
25
Rep Words / Customer Words
68 / 94
Rep Longest Monologue
9s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Direct appointment not available
Aa avaru namma kudukkurathu illa
|
process | Rep | Yes | alternative solution | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Neutral | Booking an appointment for Sanjeev Ghosh. |
Key Moments
300:07
Doctor Confirmation
Confirms the target doctor is associated with the contact.
00:58
Secretary Number Request
The pivotal moment where the specific contact for booking is requested.
01:11
Resolution
Agreement to share the number and have the client book directly.
Discovery Questions
2
Q1
Venugopal Reddy-nu doctor irukkara?
Q2
Appointment adhu yaarukku phone panni appointment pannanum?
Trust Signals
1
Speaker 0 confirms the doctor is there ('Aama irukkaaru').
Resistance Signals
1
Speaker 0 notes they don't give appointments directly ('avaru namma kudukkurathu illa').
Confusion Signals
1
Speaker 1 says 'Puriyala' (I don't understand) at 00:18.
Topics Discussed
Doctor availability
Appointment booking process
Secretary contact details
Client request (Sanjeev Ghosh)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming the doctor's presence. |
| Middle | 2 | neutral | Confusion over how appointments are handled (00:18). |
| Closing | 3 | neutral | Agreeing to send the secretary's number. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.05s
Hello
Speaker 1
2.55s
Hello, vanakkam sir.
Speaker 0
3.13s
Aa.
Speaker 1
4.13s
Venugopal Reddy-nu doctor irukkara?
Speaker 0
7.23s
Yaaru? Aama irukkaaru, irukkaaru, irukkaaru.
Speaker 1
9.71s
Super car.
Speaker 0
10.45s
Ekkaal.
Speaker 1
11.69s
Okay Sanjeev Ghosh-la oruthavanga appointment ketturukkaanga, call pannitta?
Speaker 0
15.13s
Aa avaru namma kudukkurathu illa, aa Reshma venumna appo appointment inga entha kudukkuranum.
Speaker 1
18.57s
Puriyala.
Speaker 0
21.41s
Aayvai moolama kudiyunga.
Speaker 1
24.53s
Inga oru
Speaker 0
25.67s
Inga varuvaaraa?
Speaker 1
26.93s
Adhu time summa adhu same time-la oru varushama.
Speaker 0
30.09s
Ippa enna solradhu, edho oru client kekkuraangalaam.
Speaker 1
32.75s
Aamaanga.
Speaker 0
33.37s
Okka vithaanam
Speaker 1
35.19s
Appointment.
Speaker 0
41.77s
Appointment adhu yaarukku phone panni appointment pannanum?
Speaker 1
43.75s
Yaarukku phone panniyaappa nee?
Speaker 0
48.97s
Avanga technical number edho Nallimai match irundhaanga.
Speaker 0
53.13s
Irukkungala andha numberu?
Speaker 0
55.21s
Andha number-ai anuppichu vitturalaam.
Speaker 0
58.37s
Sar, do you have the Venugopal Reddy secretary number?
Speaker 1
62.93s
Inga anuppuren neenga. Iru pro enakku anuppuraangalaannu udane ungalukku anuppuren. Sari okay.
Speaker 0
64.45s
Inga enna pirai nee?
Speaker 0
68.21s
Iru bro, enakku anuppuraangala? Anuppicha udane ungalukku anuppuren.
Speaker 0
71.13s
Andha adhaan secretary number-aa, andha number-ukku call panni book pannikka sollunga.