A
Call Intelligence
None with Bharath Kumar — Jan 26, 2026 12:46
Deal Lost
Warm
Call History
15 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
2.0/10
Technical Quality
5.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
15
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
yes
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
technical_clarification
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:12 (13s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
7
Rep Words / Customer Words
32 / 24
Rep Longest Monologue
5s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Customer | -- | Neutral | Clarifying if it is a stool test. |
Key Moments
100:06
Clarification of test type
Agent confirms the gut microbiome test is a stool test, which is the primary purpose of the call.
Confusion Signals
1
The customer mentions 'students' which seems to be a transcription error or a misunderstanding of 'stool test'.
Topics Discussed
Gut Microbiome Test
Stool Test Procedure
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Inquisitive about the test. |
| closing | 2 | neutral | Acknowledged the information with 'okay okay'. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello hello sir varattu gut-ukku vandhu gut microbiome test-ukku vandhu passing pannanumma?
Speaker 1
0.65s
Hello, hello, sollunga, varadu gut-ukku vandhu gut microbiome test-ukku vandhu passing pannanum.
Speaker 1
6.31s
Adhula paatheenganna stool test bro aa stool test paatheenganna.
Speaker 0
6.45s
Adhula paakka students bro.
Speaker 1
9.79s
Aa no.
Speaker 0
10.49s
Sari sari okay okay.
Speaker 1
11.05s
Sari sari okay okay.