A
Call Intelligence
Raj Kumar with Bharath Kumar — Feb 01, 2026 11:05
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
7.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Raj Kumar. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Raj Kumar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Operational Support
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
48 / 24
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| diagnostic test / urine collection | Customer | -- | Positive | Confirming the morning sample collection protocol. |
Key Moments
200:01
Urine collection instruction
Ensures the customer knows to collect the first morning sample for accuracy.
00:08
Technician notification promise
Sets expectation for the next touchpoint and provides a path for resolving future doubts.
Trust Signals
1
Customer follows instructions without questioning the process.
Topics Discussed
Urine collection protocol
Technician scheduling
Communication via SMS
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and ready to listen. |
| Middle | 2 | neutral | Confirming collection instructions. |
| Closing | 3 | positive | Accepts the next steps regarding the technician. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.19s
Hello
Speaker 0
0.83s
Sollunga.
Speaker 1
1.91s
Aama, idhu urine collection vandhu morning first urine illa vandhu.
Speaker 0
5.91s
Aamaama, first year-la irundhu.
Speaker 1
7.41s
Aa maari paakuthi oru ezhupathi.
Speaker 0
8.75s
Aama aama sir, ungalukku technician-oda number vandhu evening-kulla ungalukku message-aa vandhurum sir.
Speaker 1
9.97s
Oru technician-oda.
Speaker 0
13.57s
Indha yaar varapporaangannu.
Speaker 1
13.61s
Athukku yaar?
Speaker 0
15.41s
Neenga venumna ungalukku doubts irundha andha technician-ai neenga direct-aa call panni kettukkalaam.
Speaker 1
15.49s
Ingavenum
Speaker 1
19.41s
Sari okay.
Speaker 0
21.63s
Okay.
Speaker 1
22.51s
Mm