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Call Intelligence

Raj Kumar with Bharath Kumar — Feb 01, 2026 10:48

Deal Lost Warm
Customer Raj Kumar
Phone +918925832366
Rep Bharath Kumar
Team Sales
Date 2026-02-01 10:48
Duration 2:38
Source None

Call History

5 attempts
Total Attempts5
First CallFeb 01, 2026
Last CallFeb 01, 2026
Total Talk Time4.8 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Package Blood Test + Consultation
Calls Before Closure 5
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type other
Opening Quality Professional and direct
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 25% into call
Pitch Approach Process-oriented
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 2:38 (158s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 74
Rep Words / Customer Words 342 / 148
Rep Longest Monologue 14s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Time is too early
Seven thirty vandhu konjam early-aa irukkum.
 logistics Customer Yes explanation of constraints Good
Hard copy cost
In person varumbodhu print out eduthu thara maatteengala?
 price Customer Yes value justification Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
blood test Rep -- Positive Scheduling the technician visit.
consultation Rep -- Interested Explaining what happens after the test.
hard copy booklet Customer -- Other Customer asked if a printout is provided.

Key Moments

3
00:18
Customer accepts 7:30 AM slot
Critical logistics hurdle cleared.
01:16
Explanation of the 70-page report
Demonstrates the depth and value of the service to justify the digital-first approach.
02:20
Fasting instructions confirmation
Ensures medical validity of the upcoming test.

Trust Signals

2
Agreement to time change
Asking about in-person consultation at MRC Nagar

Resistance Signals

2
Hesitation on 7:30 AM slot
Questioning why hard copy costs extra

Confusion Signals

1
Clarifying if the report comes via WhatsApp or Email

Topics Discussed

Scheduling Blood Test Logistics Smart Reports Doctor Consultation Diet Consultation Printing Costs Fasting Requirements

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly hesitant about the early 7:30 AM time.
Middle 2 neutral Asking clarifying questions about the report and consultation.
Closing 3 positive Confirmed all details and thanked the agent.

Call Transcript

Click to expand
Source File +918925832366 1-2-2026, 10-48-30am.mp3
Transcript +918925832366_1-2-2026,_10-48-30am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19133