A
Call Intelligence
Raj Kumar with Bharath Kumar — Feb 01, 2026 09:40
Deal Closed
Hot
Call History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
6.0/10
Technical Quality
8.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Raj Kumar.
Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Raj Kumar. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Health Checkup/Booking
Purchase Date
Feb 01, 2026
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Informational
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
0:27 (28s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
58 / 22
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Positive | Booking confirmation and fasting instructions. |
Key Moments
300:04
Booking Confirmation
Sets the purpose of the call immediately.
00:08
Fasting Instructions
Critical medical requirement for the test accuracy.
00:22
Arrival Time Confirmation
Finalizes the logistics for the next day's appointment.
Trust Signals
2
Immediate agreement with instructions
Asking clarifying question about arrival time
Topics Discussed
Booking confirmation
Fasting requirements
Dinner timing
Arrival time
Contact information
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Instruction | 2 | neutral | Agreeing to fasting requirements. |
| Closing | 3 | positive | Confirming the arrival time. |
Call Transcript
Click to expand
Speaker 1
0.21s
Hello.
Speaker 1
3.01s
Hello.
Speaker 0
3.91s
Hello.
Speaker 1
4.83s
Sir ungaloda booking confirm aayiduchu sir.
Speaker 0
7.51s
Aa sari okay.
Speaker 1
8.23s
Ten to twelve hours fasting irukkanum neenga.
Speaker 0
10.79s
Okay.
Speaker 1
11.01s
Innaiku dinner vandhu oru ettu to pathu PM kulla saappitturunga sir, okay-ngala?
Speaker 0
14.55s
Seri okay okay.
Speaker 1
15.91s
Vera edhaachum doubt irundha neenga direct-aa indha number-ku call pannikkonga, okay-ngala sir?
Speaker 0
19.07s
Aa okay. Okay. Okay. Naalaikku ellaam 8 o'clock varum.
Speaker 1
19.81s
Ok ok.
Speaker 1
22.37s
Aa eight to eight-kulla vandhuruvaanga.
Speaker 0
24.89s
Sari okay.
Speaker 1
25.77s
Okay sir, thank you.
Speaker 0
26.81s
Ok.