A
Call Intelligence
Raj Kumar with Bharath Kumar — Feb 01, 2026 09:14
Deal Lost
Warm
Call History
5 attemptsRep Performance
7.5/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
181 test
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Telugu
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:01 (62s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
102 / 68
Rep Longest Monologue
12s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Confusion over location (Home vs Center)
Is it home collection or I need to come in person? ... I got an email to I'm seeing arrive 10 minutes early
|
logistics | Customer | Yes | direct clarification | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Positive | Customer confirms they booked this specific test for tomorrow. |
Key Moments
200:22
Home Collection Confirmation
Resolved the customer's primary concern/confusion regarding the email instructions.
00:44
Data Collection Request
Agent moves the process forward by requesting necessary details for the booking.
Discovery Questions
5
Q1
website you booked as?
Q2
how many help you sir are getting done?
Q3
when did you book that?
Q4
For which time you set it sir?
Q5
your name sir?
Trust Signals
2
Customer proactively mentions booking on the website
Customer asks specific logistical questions about arrival time
Confusion Signals
1
Customer was confused by an email saying 'arrive 10 minutes early' when they wanted home collection
Topics Discussed
Booking confirmation
181 Test
Home collection
Appointment timing
Customer details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking clarification on booking. |
| Middle | 2 | positive | Relieved to hear home collection is available. |
| Closing | 3 | positive | Agrees to provide details for confirmation. |
Call Transcript
Click to expand
Speaker 0
0.37s
Hello.
Speaker 1
1.39s
hello
Speaker 0
2.25s
Bharat Kumar Om.
Speaker 1
5.01s
Yeah, I agree.
Speaker 0
6.23s
yaa hau men iyaar piyaas?
Speaker 1
8.63s
So I booked the 181 test for tomorrow.
Speaker 0
12.53s
website you booked as?
Speaker 1
15.15s
Yeah, yeah, that's right.
Speaker 0
16.59s
okay sir. how many help you sir are getting done?
Speaker 1
19.71s
Is it home collection or I need to come in person?
Speaker 0
22.19s
phone collection undi sir.
Speaker 1
24.01s
Okay because I got an email to I'm seeing arrive 10 minutes early so that's the reason I asked.
Speaker 0
30.63s
aa mainu when did you book that? today aa tomaro ja?
Speaker 1
33.81s
sorry.
Speaker 0
36.67s
For which time you set it sir? Tomorrow tomorrow 8:30. Okay sir I need some required details I will send you to your
Speaker 0
44.51s
just fill and send me the details sir. I will give you the confirmation regarding that. okay. okay. okay. your name sir?
Speaker 1
44.93s
Hello.
Speaker 1
51.09s
Rajkumar.
Speaker 0
52.07s
rajkumar. ok sir. ai vil sher yu tha details. jast plis phil tha details and senjivu to mi sir.
Speaker 1
58.19s
Okay.
Speaker 0
58.75s
book and confirm.
Speaker 1
60.19s
Okay-nga. Thank you.