A
Call Intelligence
Sai Reddy with Bharath Kumar — Jan 27, 2026 10:54
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Sai Reddy. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Telugu
Brand Awareness
Existing Customer
Brand Sentiment
Frustrated but cooperative
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Yes
Lead Type
inbound
Conversation Flow
Opening Type
greeting
Opening Quality
Professional
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
2
Pitch Approach
Service Recovery
Closing Attempt
No
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
2:23 (143s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
42
Rep Words / Customer Words
148 / 182
Rep Longest Monologue
9s
Customer Longest Monologue
14s
Silence Gaps (>2s)
1 (max 14.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Product Quality
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Damaged packaging/Spilled product
da inside pouch is already opened. And the powder is spilled in the outside also
|
product quality | Customer | Yes | escalation | Good |
|
Missing manufacturing date
this product has been supplied without manufacturing date.
|
product safety | Customer | Yes | acknowledgment and apology | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dark cocoa powder | Customer | -- | Positive | Complaint regarding damaged packaging and missing manufacturing date. |
Key Moments
301:01
Order ID Verification
Customer provides Order ID 12953, validating the purchase.
01:33
Manufacturing Date Complaint
Critical safety/compliance issue raised by the customer.
02:10
Direct Number Provision
Agent builds high trust by giving his own name and direct line for follow-up.
Discovery Questions
2
Q1
vich number yu ar fixing sir?
Q2
What help I need to check the Amber family?
Trust Signals
2
Customer offered to send pictures as evidence
Customer shared Order ID (12953) immediately
Resistance Signals
2
Complaint about missing manufacturing date
Complaint about damaged seal/pouch
Topics Discussed
Damaged product
Order ID 12953
Dark Cocoa Powder
Missing manufacturing date
Escalation process
WhatsApp messages
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is eager to know if his messages were seen. |
| Problem Description | 2 | negative | Describes spilled powder and missing manufacturing date. |
| Resolution | 3 | neutral | Accepts the 2-day resolution timeline and direct contact offer. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.97s
hello
Speaker 1
1.67s
parath from i o. how may i help you?
Speaker 0
4.03s
Yeah. Yeah, but this is Sai Reddy.
Speaker 1
6.25s
This is
Speaker 1
7.57s
oke.
Speaker 0
8.97s
I think you have received my messages. You have seen my you must have seen my messages. Have you seen my messages?
Speaker 0
15.55s
on the WhatsApp.
Speaker 1
17.07s
vich number yu ar fixing sir?
Speaker 0
21.07s
one minute.
Speaker 0
36.73s
So it is 9600, 9700, 74567. 74567.
Speaker 1
47.57s
five one six zero seven four five six five.
Speaker 0
51.57s
Hmm.
Speaker 1
52.27s
What help I need to check the Amber family?
Speaker 0
55.53s
so actually i have ordered ordered a product that is dark cocoa powder.
Speaker 1
55.63s
So actually I have ordered
Speaker 1
60.09s
Okay sir.
Speaker 0
61.51s
my order ID is 1 2 9 5 3.
Speaker 1
64.69s
12953. Okay sir.
Speaker 0
68.53s
so when i open the cap
Speaker 1
72.17s
Hmm.
Speaker 0
73.25s
da inside pouch is already opened.
Speaker 1
76.15s
Okay.
Speaker 0
77.39s
And the powder is spilled in the outside also in the container and on the cover.
Speaker 0
85.73s
everywhere.
Speaker 0
87.61s
Hmm.
Speaker 1
88.53s
Okay sir, I will escalate this issue to the concerned team and they will reach out to you soon sir.
Speaker 0
91.75s
Okay.
Speaker 0
93.73s
and one more thing i want to bring to your notice that this product has been supplied without manufacturing date.
Speaker 1
100.27s
Oh okay okay. Without manufacturing date. Okay.
Speaker 0
103.41s
And the MRPA has been striked off. Okay, leave the MRPA.
Speaker 0
108.15s
but without the manufacturing date it has been supplied.
Speaker 1
112.29s
Okay, okay, sorry for the thing sir. I will inform this entire issue to the concerned.
Speaker 0
117.27s
If you want I can send you the pictures. If you give me any number I will send it.
Speaker 1
119.41s
no no sir. nee number i will check it. no no problem sir. we can solve this issue. the correct time we will contact you soon as possible sir regarding this.
Speaker 0
128.43s
shuvar. ven kaan ai ekspekt?
Speaker 1
130.13s
within two days sir. if if end of the day you didn't receive the call means you can note this number sir. my name is barad.
Speaker 0
138.25s
any time
Speaker 1
138.25s
any time you can call to this number directly.
Speaker 0
140.51s
shyur shyur. ok. thyank yu.
Speaker 1
142.33s
Okay.
Speaker 0
142.67s
Thank you.