A
Call Intelligence
Ritesh with Bharath Kumar — Feb 17, 2026 18:45
Deal Lost
Warm
Call History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Ritesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Likely Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
23% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:26 (87s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
37
Rep Words / Customer Words
168 / 112
Rep Longest Monologue
10s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
WhatsApp messages not delivering
oru rendu moonu message naan anuppichirukken, adhu appadiye single tick-laye nikkudhu
|
technical | Rep | Yes | verification | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health test package (40 tests) | Customer | -- | Interested | Customer asking for the brochure and list of tests included. |
| consultation | Rep | -- | Committed | Rep suggesting a video/mentor session for better understanding. |
Key Moments
300:07
Customer requests brochure
Shows high intent and specific interest in the 40-test package.
00:20
Rep suggests Mentor Session
Attempt to move the lead from passive (reading PDF) to active (consultation).
01:07
WhatsApp delivery issue identified
Critical for ensuring the sales funnel doesn't break due to technical communication gaps.
Discovery Questions
2
Q1
Ennenna test cover aagudhaandradhu thaane sir?
Q2
Ungalukku WhatsApp working-la dhaan irukkaa sir?
Trust Signals
3
Customer initiated the call
Customer confirms WhatsApp number
Customer asks for specific technical details (test list)
Enthusiasm Signals
2
Promptly asking for the PDF
Stating the info will be 'useful'
Resistance Signals
1
Soft pushback on the mentor session timing ('Panren panren naan oru naal panren' - I'll do it one day)
Confusion Signals
1
WhatsApp single tick issue mentioned by rep
Topics Discussed
Test brochure
40-test package
Mentor session
WhatsApp connectivity
Video/Visual explanations
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Calling to get specific information. |
| Middle | 2 | neutral | Engaging with the rep's suggestion of a mentor session. |
| Closing | 3 | positive | Agrees to receive details on WhatsApp and follow up. |
Call Transcript
Click to expand
Speaker 1
0.39s
Hello
Speaker 0
1.37s
Aa Bharat.
Speaker 1
2.25s
Bharath Bharath thaan pesitten sir.
Speaker 0
3.47s
Okay okay first adhaan pesirundhen avarta sollirundhaaru. Okay okay.
Speaker 1
6.09s
Okay okay sir.
Speaker 0
7.33s
Enakku indha ungaloda andha brochure sonneengala andha forty idhu ennenna test-ukku?
Speaker 1
11.61s
Ennenna test cover aagudhaandradhu thaane sir?
Speaker 0
13.35s
Aamaa aamaa andha indha PDF adhai details konjam share panneenganna naan.
Speaker 1
17.33s
Aanaa ippa share panren paarunga.
Speaker 0
19.31s
Useful-aa irukkum.
Speaker 1
20.47s
Mm, ungalukku adhukku munnaadi neenga adutha client kitta pesuradhukku munnaadi oru mentor session maadhiri attend panneenganna, ungalukku innum konjam better idhu kidaikkum sir, ungalukku explain pandradhukkum easy-aa irukkum.
Speaker 0
29.15s
Vandhadhu.
Speaker 0
30.69s
Puriyuthu.
Speaker 1
31.11s
Ippa naan full-aa verbal-aa thaan sonnen, adhai neenga vandhu video-vaa andha photos-aa neenga paatheenganna.
Speaker 0
35.97s
Ok.
Speaker 1
37.17s
Ippa naan ungalukku explain panna maadhiri neenga aduthavangalukku explain pannumbodhu innum konjam in-depth knowledge kidaikkum ungalukku.
Speaker 0
39.15s
Aa
Speaker 1
42.95s
Adhanaaladhaan kekkuren ungalukku idha attend panna solli.
Speaker 0
45.55s
Panren panren naan oru naal panren neenga andha mean time neenga andha PDF illa andha details irunthaa kooda video maathiri irunthaa kooda adha send panneengannaa
Speaker 1
52.99s
Naan ella details-um naan ungalukku share panren sir. Okkalenga?
Speaker 0
55.37s
Okengala?
Speaker 1
56.19s
Mm.
Speaker 0
56.89s
Okava adhaavathu naan adhaan puriya pannanum.
Speaker 1
58.47s
Edha irundhaalum indha endha time venaalum indha numberukku call pannunga sir okay.
Speaker 0
60.91s
Pannitte irukken.
Speaker 1
62.53s
Ungalukku WhatsApp working-la dhaan irukkaa sir?
Speaker 0
64.73s
Indha number-la thaan irukku. Idhe number-la?
Speaker 1
65.99s
Idhe numberungala?
Speaker 0
67.05s
Aamaam.
Speaker 1
67.99s
Okay okay, yenna romba naalaa oru rendu moonu message naan anuppichirukken, adhu appadiye single tick-laye nikkudhu, adhanaala dhaan paarkkirom.
Speaker 0
72.73s
Enna problem?
Speaker 1
75.43s
Aennaa ippo marubadiyum hi ninaikkiren.
Speaker 0
77.75s
Mm, neenga details mattum idhula share pannunga naan ungalukku.
Speaker 1
80.87s
Aa.
Speaker 1
81.77s
Okay.
Speaker 0
82.19s
Edhaavadhu queries-naa ungalukku adhukku marubadiyum call pannuren. Thank you.
Speaker 1
84.89s
Okay okay sir thank you.