A
Customer Ritesh
Phone +918870424669
Rep Bharath Kumar
Team Sales
Date 2026-02-17 17:48
Duration 55:29
Source None

Call History

13 attempts
Total Attempts13
First CallFeb 12, 2026
Last CallFeb 23, 2026
Total Talk Time126.1 min
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
80.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 10.00%
Calls Before Closure 13
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Influencer/Partner
Lead Type b2b

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 5% into call
Pitch Approach Educational/Technical
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending other

Call Structure

Duration 55:29 (3329s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 385
Rep Words / Customer Words 6842 / 1124
Rep Longest Monologue 124s
Customer Longest Monologue 32s
Silence Gaps (>2s) 14 (max 4.5s)
Interruptions 42

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics/Finance

Objections

2
Objection Category Raised By Handled Technique Quality
Wait time for the call
rendu hours aayiduchu pesurathukku
service Customer Yes apology and value pivot Good
Insurance coverage
Ippo insurance eppadi ithu cover aagungala?
financial Customer Yes direct fact Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
healthcation program Customer 660000.00 Interested Core offering involving DEXA, MRI, Gene tests, etc.
live long membership Customer -- Interested Post-program support with doctors and dietitians.
partnership program Rep 66000.00 Positive Customer wants to refer 5-10 people and asks about commission.

Key Moments

5
01:18
Start of Technical Deep Dive
Sets the tone for the educational value of the call.
20:31
Monjara Injection Discussion
Shows the rep's knowledge of cutting-edge weight loss tech.
37:18
Sivasankaran Mention
Major trust signal; customer recognizes the name and gets excited.
44:46
Mentor Kishore Joins
Transitions the call from technical to business/negotiation.
48:08
Commission Agreement
Confirmation of 10% commission (66k per person) solidifies the partnership.

Discovery Questions

4
Q1 Do you have 20 minutes to explain?
Q2 What details do you already know?
Q3 Are you looking for yourself or for others?
Q4 What is your comfortable time for a meeting?

Trust Signals

3
Asking for the mentor's direct number
Referencing the company's owner (Sivasankaran)
Willingness to bring 10+ members

Enthusiasm Signals

2
Asking for the 'skeleton' of the program
Confirming commission percentages multiple times

Resistance Signals

1
Initial comment about the long wait time

Confusion Signals

1
Clarifying the 'Monjara' injection and its side effects

Topics Discussed

DEXA Scan RMR Test Whole Body MRI Amino Acid Test Food Intolerance CT Calcium Score Gut Microbiome Psychological Assessment Epigenetic Gene Test Sleep Apnea Circadian Rhythm Monjara Injection IV Therapy Affiliate Commission

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly impatient due to the 2-hour wait.
Technical Pitch 2 neutral Deeply engaged in the explanation of tests.
Business Discussion 3 positive Very interested in the 10-25% commission slabs.
Closing 4 positive Agrees to the next steps and G-Meet.

Call Transcript

Click to expand
Source File +918870424669 17-2-2026, 5-48-10pm.mp3
Transcript +918870424669_17-2-2026,_5-48-10pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19127