A
Call Intelligence
Ritesh with Bharath Kumar — Feb 17, 2026 15:34
Deal Lost
Warm
Call History
13 attemptsRep Performance
7.5/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Ritesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
52% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
7:56 (476s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
842 / 315
Rep Longest Monologue
72s
Customer Longest Monologue
22s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Process
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I want a summary before the mentor session
ippo rough-aa neenga oru short-aa oru nutshell-aa solla mudiyuma eadhaavadhu?
|
process | Customer | Yes | compliance & value add | Good |
|
Does insurance cover this?
Avanga varrumbodhu insurance ellaam eppadi neenga coverage varraungala illa eppadi?
|
financial | Customer | Yes | direct transparency | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Interested | Proposed to provide clarity on services to the customer and his US contact. |
| aiwo 181 blood test | Rep | -- | Positive | Described as the key entry point for disease prevention. |
| dexa scan | Rep | -- | Interested | Explained for bone density, muscle mass, and visceral fat analysis. |
Key Moments
400:32
US Contact Discussion
Establishes the customer as a potential source of multiple leads (medical tourism).
04:14
IO 181 Explanation
The core value proposition of preventative health is introduced.
06:12
DEXA Scan Pitch
Broadens the service scope to bone and muscle health, increasing perceived value.
07:39
Call Interruption
The agent has to drop the call for a walk-in, pausing the momentum.
Discovery Questions
4
Q1
Neenga ennaikku free?
Q2
Avaroda availability time sonneenganna?
Q3
Thamizhnaattula irundhu anga ponavangala sir?
Q4
Dexa Scan pathi kelvippattirukkeengala?
Trust Signals
3
Customer asks for a summary to explain to others
Customer shares details about his US contact
Customer uses technical terms like Osteoporosis
Enthusiasm Signals
2
Use of 'Super super' and 'Okay okay'
Asking about extending the program duration
Resistance Signals
1
Initial reluctance to join a Zoom session without a summary first
Confusion Signals
1
Clarifying if the mentor session is a voice call or video
Topics Discussed
Mentor Session
Zoom Meetings
US Leads
Insurance Coverage
Tourist Visas
IO 181 Blood Test
Disease Stages
DEXA Scan
Bone Density
Muscle Mass
Visceral Fat
Dietary Changes
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Joking about being busy. |
| Discovery | 2 | neutral | Asking about insurance and program duration. |
| Pitch | 3 | neutral | Actively participating in the explanation of DEXA and IO 181. |
Call Transcript
Click to expand
Speaker 0
0.77s
Hello.
Speaker 1
2.03s
Hello.
Speaker 0
3.07s
Thalaivar Vijay sir, eppadi irukkeenga?
Speaker 1
4.35s
Aa adhaan irukkum okay okay.
Speaker 0
5.43s
Okay okay sollunga.
Speaker 1
7.33s
Appadi kooppidureenga pola irukku ennaala naan konjam busy-aa irundhaa.
Speaker 0
9.77s
Aama romba naalaa net on pannala podha irukku, yenna busy-aa foreign edhaachum poyittaara naanum.
Speaker 1
14.29s
Aa final okay.
Speaker 0
16.73s
Mm, sollunga sollunga.
Speaker 1
18.43s
Mm adhaan sari, adha pathi sollittu irundheenga, sari adhaan enna appadinnu details ketkalaam appadinnu.
Speaker 0
22.51s
Aama, adhudhaan sir, ungalukku mental station dhaan onnu book pandradhukkaaga kettirundhom sir naan.
Speaker 1
27.09s
Sari sir.
Speaker 0
27.35s
Neenga ennaikku free avanga kooda oruthar vandhaarunnu sonneengala foreignla irukkaarunnu sonneengala USla.
Speaker 1
32.39s
Aamaam
Speaker 0
32.77s
Avaroda availability time sonneenganna, andha timela namma oru mentor session attend panna ungalukku better clarity kidaikkum sir. Namma idhula ennennaalam pannalaam, education-la, IO-la ennennaalam service panromndradhu.
Speaker 1
41.61s
Ok.
Speaker 0
41.85s
Oru full details ungalukku therinja ungalukku meedhi perkitta solradhukku ungalukku easy-aa irukkum.
Speaker 1
46.57s
Mm mm mm
Speaker 0
47.63s
Adhukkaaga oru mentor session maadhiri pre-mentor session attend pandradhukkaaga arrange timing kekkuradhukkaaga dhaan ungalai recruit pannirukken sir.
Speaker 1
53.81s
Okay, adhu eppo pannuveenga timing-na ippo?
Speaker 0
56.11s
Namma Indian time paatheenganna kaalaila namma vandhu oru ettu AM-la irundhu start panni eleven PM varaikkum pannalaam sir.
Speaker 1
61.93s
Mm mm mm
Speaker 0
63.21s
Mm
Speaker 1
63.97s
Okay, ippo adhu naane attend pannikkittungala? Naan details kettuttu avangalta provide pannikkiren. Aenna avartta kettappa appadithaan sonnaaru, first neenga sort out panni paarunga, suitable-aa irundhu namma pannalaam appadindra maadhiri sonnaaru.
Speaker 0
73.09s
Aa okay sir, nammalukku eppo saringa sir, namma namma first namma mudichukkalaam oru session maadhiri.
Speaker 1
77.95s
Mm
Speaker 0
78.45s
Namma andha knowledge vachu neenga vena meedhi perukku guide pannalam sir neenga.
Speaker 1
82.39s
Appadinnaa.
Speaker 0
82.79s
Appadinnaa andha link ungalukku share panren sir mentor stationoda link.
Speaker 1
85.95s
Illa mentor session vandhu namma indha maadhiri voice call-laye conference maadhiri panni neenga mattum dhaan illa vera yaaravadhu?
Speaker 0
91.25s
Illa naanum ennoda senior mentor iruppaaru sir.
Speaker 1
93.47s
Ok ok aa
Speaker 0
94.25s
Senior mentor neenga adhu ungalukku voice callla varudhadha vida andha Zoom meeting maadhiri varum andha link click panneenganna podhum sir.
Speaker 1
101.21s
Ungala vandhu
Speaker 0
101.57s
Ungala andha visually kaatturadhukkaaga dhaan Zoom meeting namma ketkiradhu.
Speaker 1
105.17s
Appadinja ungalukku
Speaker 0
106.07s
Ungalukku vera yaaraachum indha session-a vera ellaarum serndhu ketta kooda nallaa irukkum neenga avangalukkellaam andha link share panni vidunga.
Speaker 1
112.21s
Mm mm.
Speaker 0
112.83s
Andha link-ku share pannittu yaar vena click panni join panni namma knowledge eduthukkalaam sir, andha IO ennenna ellaam pannudhunnu sollittu.
Speaker 1
118.47s
Mm
Speaker 0
119.33s
Mm, kooda neenga US-la irukkaru avarukkum andha link-a share pannunga, avarukku time irundha kekkattum andha timela.
Speaker 1
125.33s
Mm.
Speaker 0
125.51s
Free timea irukkumbodhu neenga kettenganna avarum Thamizhunga thaana ellorumae neenga solra ellorumae Thamizhnaattula irundhu anga ponavangala sir?
Speaker 1
132.15s
Illa illa, naan solradhu vandhu foreign people-kku avanga vandhu indha maadhiri wellness vandhu konja naal irandhuttu pora maadhiri.
Speaker 0
135.49s
Aa
Speaker 0
138.69s
Oh okay okay super super.
Speaker 1
140.29s
Irukkai.
Speaker 0
141.71s
Mm mm mm mm.
Speaker 1
143.37s
Adhavadhu avanga just enquiry panni sollirukkaanga, indha maadhiri avanga paarthaangalukku sari because we are in Indian-na.
Speaker 0
149.57s
Sari
Speaker 1
149.57s
Sari neenga avanga kettu paarunga eppadi enna irukkumndra maadhiri oru few people support suitable-aa irukkudhu, adhukkappuram further-aa avanga vandhu mathavangakitta solla solla by word of mouth people varadhu maybe vaaippu irukku, first generally oru andha maadhiri oru proposal irukku, avanga ketka sonnaanga enquire panna sonnaanga indha maadhiri appadi enna appadinnuttu.
Speaker 0
155.17s
Suppose
Speaker 0
167.17s
Mm okay okay super.
Speaker 1
168.27s
Idhudhaan enna appadinnuttu kettukkalaam appadinnuttu, sari ippo avanga varravangalukku ellaam ennenna procedure? Avanga varrumbodhu insurance ellaam eppadi neenga coverage varraungala illa eppadi?
Speaker 0
176.73s
Aa wellness-la eppavume insurance cover aagadhu sir.
Speaker 1
179.55s
Okay.
Speaker 0
180.19s
Appadigala, idhu insurance mattum cover aagadhu, idhula maybe idhula.
Speaker 1
183.93s
Mm maybe ippa avanga vandhu anga irundhu tourist visa-la maybe.
Speaker 0
187.47s
Aamaa aamaa tourist visaala thaan maximum varuvaanga sir idhula.
Speaker 1
191.49s
Okay, adhudhaan ippa adhula dhaan vara mudiyum, ippa vandhuttu inga ungaloda duration evvalavu naal adhu?
Speaker 0
196.45s
Idhu vandhu nammallukku maximum vandhu nammallukku vandhu aindhu days, ezhuvadhu days, pannirendu days varaikkum nammallukku program irukku, adhukku etra maadhiri namma extend pannitte pogalaam.
Speaker 1
203.63s
O maximum evvalavu naal expend pannanum?
Speaker 0
203.95s
Expo match.
Speaker 0
205.51s
Ivvalavu.
Speaker 0
207.17s
Aa sir, maximum vandhuradhu maximum-aa kidaiyaadhu, idhukku munnaadi oru moonu per vandhu India-vukkaaga tourist visa-la Chennai-kkaaga mattume vandhaanga, tourist enjoy pannradhukku vandhu naangu, naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vandhu naangu vand
Speaker 1
218.61s
Mm
Speaker 0
219.09s
Daily-um vandhu nammakitta stretching, CCO therapy service-laam eduthuppaanga.
Speaker 1
222.99s
Okay.
Speaker 0
223.15s
Afternoon mela suthi paarkkarathukku povanga.
Speaker 1
225.89s
Mm mm.
Speaker 0
226.65s
Andha maadhiri ellaam nammakitta irukku sir nammakitta.
Speaker 1
229.15s
Mm.
Speaker 0
229.37s
Minimum-nu ivvalavu kidaiyathu, maximum neenga evvalavu vena eduthukkalaam, nammal namma matha service-um vandhu ezhuvan days-la cover pannikkalaam sir nammal.
Speaker 1
236.37s
Okay, ippo neenga service base-na neenga ennenna provide panreenga? Adhu konjam summary maadhiri sollunga.
Speaker 0
241.63s
Aa adhukkaga dhaan andha mentor session naan ungalukku sonnadhu sir, ungalukku summary maadhiri sonna meedhi perukku neenga explain panna mudiyaadhu ungalala.
Speaker 1
248.09s
Illa adhu naan aimbadhu attend pannumbodhu pannikkalaam, ippo rough-aa neenga oru short-aa oru nutshell-aa solla mudiyuma eadhaavadhu?
Speaker 0
248.21s
Illa adhu naan.
Speaker 0
254.79s
Aa solren sir, namma IO onnu enbadhi onnunnu oru blood test irukku sir nammakitta.
Speaker 1
258.25s
Mm mm.
Speaker 0
258.61s
Nammaloda key entry point-e IO one eight one blood test-la dhaan irukku, nammaloda IO-voda motha idhuvume.
Speaker 1
263.99s
Idhula ungalukku
Speaker 0
264.11s
Idhula ungalukku enna oru kidaikkumna, ippa neenga endha oru disease neenga eduthukkonga sir, adhukku oru disease-o oru risk-o adhu vandhu naalu stage irukkum sir nammallukku.
Speaker 1
268.31s
Athu.
Speaker 1
272.31s
Okay.
Speaker 0
272.73s
Ennannu paatheenganna stage ondru, stage rendu, stage moonru, stage naalu, naala pirikkalaam namma.
Speaker 1
277.39s
Okay.
Speaker 0
277.57s
Idhula stage ondula vandhu edhaachum oru disease-o risk-o irundhadhunna.
Speaker 0
282.79s
Ungalukku vandhu oru symptoms-e theriyaadhu, namma body-la namma active-aa iruppom, nadappom, povom, velai seivom, endha oru symptoms-ume theriyaadhu, aana adhu stage ondru-laye namma body-kullaye irundhuttu irukkum andha risk.
Speaker 1
285.95s
Active.
Speaker 0
293.03s
Okengala idhula andha risk vandhu stage rendu-kku pogumbodhu minor symptoms theriya aarambikkum sir ungalukku.
Speaker 1
293.05s
Okkaalaa?
Speaker 0
298.69s
Eppadi paartheenganna fever varradhu, cold, cough, headache, thalaivali idhupolaam adikkadi vandhu poyittu irukkum. Adhu simple-aa ellaarukkum normal-aa varradhu thaaneennu sollittu namma oru maathiriyo oosiyo pottu sari pannirukkom sir.
Speaker 0
311.13s
Idhuve andha stage andha disease-o risk-o stage moonru-kku pogumbodhudhaan namma hospital-ukku compulsory poga vendiya oru kattayam uruvaagum sir. Anga poyittu namma andha test pannumbodhudhaan theriyum ungalukku concern-aa indha oru disease vandhu third stage-la irukku. Indha risk vandhu oru third stage varaikkum vandhirukkunnu kandupidikkalaam anga poyittu.
Speaker 0
328.53s
Indha blood test-la andha symptoms ondru symptom number ondru irukku paatheengala, starting stage symptoms-e illama oru disease-laam irukkumnu sonnen paatheengala, adhoda stage ondru-la.
Speaker 1
336.13s
Stage onnula.
Speaker 1
337.09s
Adhula
Speaker 0
337.21s
Adhellam indha blood test-la kandupidichidalaam.
Speaker 0
340.19s
Maybe andha on the stage onla irundhu namma endha oru action-ume edukkama irundhomna, maybe oru on or rendu years-la adhu stage moonu-vukku poradhukku chances adhigama irukkum. Namma andha stage moonukku poi kandupidikkiradhukku badhilu, stage onla initial stage-la irukkumbodhe kandupidichuchunnu vachukkonga sir, adhai prevent pannikkiradhu namakku easy sir.
Speaker 0
358.05s
Romba stage varaikkum poy romba selavu panni panna vendiya vishayathai stage onlaye revisit pannitteengannu vachukkonga ippodhu irundhu namma prevent pannikkalaam.
Speaker 0
367.25s
Hello Sam.
Speaker 1
367.99s
Aa sollunga sollunga.
Speaker 0
368.83s
Mm, idhudhaan namma andha onnooru aindhu onbadhu blood test-laam kudukkura value sir main-aa.
Speaker 1
372.47s
Idhellam.
Speaker 0
372.51s
Idhu illaama nammakitta vandhu Dexa Scan irukku, Dexa Scan pathi kelvippattirukkeengala?
Speaker 1
377.15s
Illa sollunga just.
Speaker 0
378.41s
Pecta scan ennanna just oru week-aa sonneenganna ippo neenga vandhu weight machine-la weight podureenganu vachukkonga sir.
Speaker 0
383.63s
Ungalukku overalla oru ennathu kg-nu kaattuthunnu vachukkonga, athu ungaloda overall body weight thaan ennathu kg-nu kaattuthu athu.
Speaker 1
388.63s
Mm
Speaker 0
389.15s
Idhula ungalukku vandhu bone density evvalavu irukku, muscle mass evvalavu irukku, fat evvalavu irukkundradhu namakku andha weighing machine-la theriyaadhu. Neenga indha DEXA scan edukkumbodhu enna oru special-na ungalukku bone density evvalavu?
Speaker 0
400.97s
Bone disease-na nammudaiya elumboda strength evvalavu irukkunnu kandupidichukkalaam, adhu vandhu kammiyaa irundhaa enna aagumnaa chinnadhaa thadikku vizhundhaale sila perukku fracture aayidum summaave.
Speaker 1
401.03s
Bondi.
Speaker 1
403.03s
Strength evvalavu irukkunnu control pannikkalaam.
Speaker 1
409.97s
Mm adhu
Speaker 0
410.31s
Adhu bone density kammiya irukkuradhunaala.
Speaker 1
411.75s
Aasthioporosis varum.
Speaker 0
413.13s
Aa, idhu vandhu nammalukku endha alavukku irukkundradhu andha kammiya adhigama irundhaal nammalukku benefit dhaan sir. Major accident edhaachum nadandhaalume fracture risk kammiya irukkum nammalukku. Idhoda kammiya irukkudhunnu therinjukitta dhaan adhukku adhukku etra maadhiri food namma saappida mudiyum. Calcium content adhigama irukkura food-laam namma saappittomna.
Speaker 1
422.07s
Kammiyaayirukkum.
Speaker 0
428.29s
Andha bond density increase aagum, adhu vandhu test pannaadhaane namma kandupidikka mudiyum, idhu kammiyaa irukkaa adhigamaa irukkaannu sollittu.
Speaker 1
432.19s
Indha DEXA scan-la ennannaa bone density vera ennenna muscle mass
Speaker 0
435.53s
Muscle mass nammaloda kidai evvalavu irukkunnu kandupidikkalaam.
Speaker 1
436.67s
Vaadhu evvalavu irukkum kandippaa.
Speaker 0
438.75s
Visceral fat evvalavu irukkunnu kandupidikkalaam.
Speaker 1
440.11s
Ippadi irukkaattum.
Speaker 0
441.63s
Okaynga.
Speaker 1
442.77s
Okay.
Speaker 1
445.13s
Adhukku aduthadhu adhukku appuram idhu moolam ungalukku therinjirum illaiya?
Speaker 0
446.21s
Adhukkappuram namukku.
Speaker 0
449.15s
Aama, idhu moonume therinjirukkum sir.
Speaker 1
450.83s
Okay, ippa idhukku thagundha maadhiri namakku eadhavadhu plus or minus irundha, adhukku thagundha maadhiri nammaloda aama, adhudhaan namma diet change adhaan pannikkanum.
Speaker 0
456.63s
Aamaa adhukku ethuvaga namma diet change pannikkalaam.
Speaker 0
459.91s
Sir ore oru chinna request sir, oru client walk-in vandhurukkaanga, oru pathu minutes-la thirumba kooppittungala?
Speaker 1
464.61s
Ondu.
Speaker 1
466.41s
Ippadi problem illa.
Speaker 0
467.23s
Onnum problem illa illa sir, yenna avaru munnaadiye vandhuttaaru, doctor consultation poyirundhaaru, ippa kooppittuttu irukkaaru avaru adhanaal dhaan.
Speaker 1
468.29s
Meenavu munnaadiye vandhu.
Speaker 1
472.89s
Okay okay ippa oru pathu minutes-la.
Speaker 0
473.53s
Oru ten minutes-la thiruppi call paathukkuduppom.
Speaker 1
475.69s
Okay.