A
Call Intelligence
Thyrocare with Bharath Kumar — Jan 24, 2026 10:26
Deal Lost
Cold
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Thyrocare. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
N/A
Readiness to Buy
Cold
Decision Maker
N/A
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical coordination
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:32 (153s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
50
Rep Words / Customer Words
212 / 198
Rep Longest Monologue
13s
Customer Longest Monologue
14s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint
Enakku eleven naan porumaiyaa kooda ukkaandhu eduthuttu poven naan andha time-kulla andha order-a close pannanum.
|
logistics | Customer | Yes | empathy and coordination | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| order/plot collection | Customer | -- | Neutral | Discussing closing an order and moving to the next plot/location. |
Key Moments
300:14
Client arrival update
Agent informs that the client is coming by bike from Beach station.
00:54
Hard deadline set
Speaker 1 states they must close the order and move by 11:00 AM.
01:15
Internal pressure mention
Agent mentions Team Leader and Customer Care are questioning the delays.
Trust Signals
2
Direct communication about internal pressures
Sharing of contact sources (Thalagavathi madam)
Resistance Signals
1
Speaker 1 insists on leaving by 11:00 AM regardless of client delay
Topics Discussed
Client arrival logistics
Traffic and train delays
Order closure deadlines
Internal reporting/Team Leader instructions
Photo updates for authorization
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Coordinating arrival times. |
| Middle | 2 | negative | Speaker 1 expresses pressure to close orders by 11:00 AM and move on. |
| Closing | 3 | neutral | Agreement on next steps. |
Call Transcript
Click to expand
Speaker 0
1.01s
Hello
Speaker 1
1.63s
Hello.
Speaker 0
2.87s
Sir neenga IOLa irundhu call pannuren sir.
Speaker 0
6.11s
Aa, ungalukku oru book irundhadhu paatheengala IO MRC Nagar-la, neenga reach aayitteengala center?
Speaker 1
9.73s
Neenga retail.
Speaker 1
13.31s
Pakkathula thaan irukku.
Speaker 0
14.29s
Aa pakkathula avvalavuthaan client vandhu pathu naangu naangu aindhu-la irundhu pathu naangu aimbadhukkulla confirm vandhuruvaaraam. Bike-la dhaan varaarungalaam beach station-la irundhu pathu naangu minutes-la vandhuruvaannu sollirukkaaru. Ungalukku pathu naangu aindhu pathu aimbadhukkulla vandhuruvaaru okay-ngala?
Speaker 1
28.41s
Adhaan pesunen naan avarkitta dhaan, eppadi varuvaanga avvalavu trafficla konjam minuteslaam konjam paathippule kidaiyaadhu, naan Madam Saraswathi Madamkitta pesirukken, adhu time change panna sollirukken.
Speaker 0
34.85s
Innaikku ketkade.
Speaker 0
40.27s
Illa naan engalukku andha.
Speaker 1
40.29s
Idhula naan engalukku andha pathu irandu.
Speaker 0
42.17s
Mm mm, ungalukku adhukkappuram edhuna plot irukkungala? Eleven mudichittu vera engayavadhu plot collect pannungala?
Speaker 1
43.69s
Enna plot irukkeengala?
Speaker 1
46.83s
Enakku eleven naan porumaiyaa kooda ukkaandhu eduthuttu poven naan andha time-kulla andha order-a close pannanum.
Speaker 0
49.77s
Aa vandhu
Speaker 0
52.17s
Mm mm mm mm.
Speaker 1
54.21s
Pathara rendu padhinonnu andha time-ukkulla andha order-a close panni naan veliya move aaganum.
Speaker 0
58.71s
Mm puriyudhu puriyudhu.
Speaker 0
61.93s
Ippadi ee training endral avar confirm aagum.
Speaker 1
61.95s
Engaloda re-training update panraanga, engaloda authorization-nu sollittu meeting vachu engala kekkuraanga, kelvi kekkuraanga. Engaloda yen andha issue irundhaa neenga move aayitte irungaannu avangale solraanga customer care.
Speaker 0
64.99s
Aa
Speaker 1
75.01s
Enga team leader-la irundhu ellarume solraanga, solra vishayam thaan naan ungalukku forward pannuren.
Speaker 0
78.99s
Puri puri.
Speaker 0
81.59s
Mm.
Speaker 1
82.27s
Customerai kaalaiyileye guide pannirundha indha maadhiri kilambitteengala oru vaarthai oru ettu mani oru mani kaalaiyileye.
Speaker 0
86.47s
Nethu nightum pesitten bro, kaalaiyilayum pesitten avarkitta.
Speaker 1
92.41s
Aa.
Speaker 0
92.47s
Avaru train delaynnu sollittu avaru pathu manikke vandhurennu dhaan sonnaaru avaru.
Speaker 0
98.19s
Onnum illa neengalum vaanga.
Speaker 1
99.21s
Ippo naan onbadhu naanum onbadhu onbadhu varusham oru call pannikkira sonnen naan avarkitta.
Speaker 0
103.79s
Mm mm mm.
Speaker 0
106.61s
Okay bro, paarkkalaam.
Speaker 1
107.43s
Aa.
Speaker 1
109.75s
Neenga office-la irundhaa irukkeengalaa?
Speaker 0
112.47s
Illa illa bro, naan inga innoaru office-la irukken naanu.
Speaker 0
116.73s
Illa neenga mela wait pannunga appa ennannu plan pannalaam.
Speaker 1
123.43s
Aa mela thaan poga poren poyittu oru photo pottuttu naan paattathu andha time-kulla thaan paakka poren naan.
Speaker 0
128.43s
Mm mm puriyuthu.
Speaker 1
130.51s
Adhula update pannittu avanga move aaganum.
Speaker 0
132.83s
Mm
Speaker 1
133.85s
Naan pesirukken, unga kitta time waste panraangalaannu ketka sollirukken.
Speaker 0
136.85s
Mm
Speaker 1
137.15s
Avanga pannaangannaa okay pannalannaa namma ethum panna mudiyaathu.
Speaker 0
140.77s
Sari okay appa paarkkalaam irunga.
Speaker 1
142.05s
Naan Thalagavathi madam-ta pesi irukken avanga enakku unga number koduthanga
Speaker 0
144.03s
Avanga avanga enakku unga number kudutthaanga enakku ippo.
Speaker 1
147.67s
Mm mm.
Speaker 0
149.31s
Sari irunga.
Speaker 1
151.31s
Sari ok ok.
Speaker 0
152.19s
Ok.