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Call Intelligence

None with Bharath Kumar — Feb 20, 2026 11:00

Deal Lost Warm
Customer None
Phone +918838077093
Rep Bharath Kumar
Team Sales
Date 2026-02-20 11:00
Duration 3:29
Source None

Call History

20 attempts
Total Attempts20
First CallJan 22, 2026
Last CallFeb 20, 2026
Total Talk Time13.6 min
Other RepsSanjeet Kumar, Sanjeet Kumar, Sanjeet Kumar
Rep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 20
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Expert
Brand Sentiment Neutral/Analytical
Budget Sensitivity High
Readiness to Buy N/A
Decision Maker Decision Maker
Lead Type b2b

Conversation Flow

Opening Type direct_pitch
Opening Quality Professional and urgent
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Approach Consultative/Operational Strategy
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 3:29 (210s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 74
Rep Words / Customer Words 342 / 388
Rep Longest Monologue 12s
Customer Longest Monologue 15s
Silence Gaps (>2s) 2 (max 3.2s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Operations/Capacity

Objections

2
Objection Category Raised By Handled Technique Quality
Leads coming from wrong locations
pathula rendae rendu mattum dhaan Chennai vandhirukku, idhellam Mumbai, Delhi, Hyderabad.
 lead quality Customer Yes correction/confirmation Good
Too many new leads to handle
pudhusa vara vara avangaleye pesittu irundhaa follow up eppa panradhu.
 capacity Customer Yes compliance Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep 600000.00 Other Discussing ad locations and budget spend.
education/healthcare campaigns Customer 400000.00 Other Discussing specific vertical budgets.

Key Moments

4
00:50
Location Discrepancy
Customer points out that only 2 out of 10 leads are from Chennai, identifying a targeting issue.
01:34
Budget Disclosure
Rep confirms 1.7L has been spent out of the 6L allocated budget.
02:04
Follow-up Bottleneck
Customer explains the team is overwhelmed and cannot perform follow-ups due to high volume of new leads.
03:00
Budget Throttling Instruction
Customer mandates a reduction to 150 INR daily spend to stabilize operations.

Discovery Questions

4
Q1 Endhendha location-la run aagudhunu ketkudhu?
Q2 Innum evvalavu budget bro irukku selavu pandrathukku indha maasathukku?
Q3 India-vukku run aayittu irukkungala?
Q4 Silk case-ku evvalavu allot pannaanga?

Trust Signals

2
Openly discussing budget figures
Asking for advice on location targeting

Resistance Signals

1
Dissatisfaction with non-Chennai leads (Mumbai, Delhi, Hyderabad)

Confusion Signals

1
Initial confusion about where ads were running

Topics Discussed

Ad Location Targeting Monthly Budget Spend Lead Volume Management Follow-up Strategy Education vs Healthcare Campaigns International vs Domestic Targeting

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Worried about leads coming from outside target locations (Mumbai, Delhi).
Middle 2 neutral Reviewing spend (1.7L out of 6L) and lead quality.
Closing 3 neutral Giving clear instructions to slow down lead flow for follow-ups.

Call Transcript

Click to expand
Source File +918838077093 20-2-2026, 11-0-19am.mp3
Transcript +918838077093_20-2-2026,_11-0-19am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19123