A
Call Intelligence
None with Bharath Kumar — Feb 17, 2026 11:25
Deal Lost
Cold
Call History
20 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
new_inquiry
Campaign Source
Google Ads
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Functional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:25 (86s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
31
Rep Words / Customer Words
102 / 118
Rep Longest Monologue
12s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 12.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Checking CRM filters for new leads. |
Key Moments
300:07
Inquiry about 'Education Leaks'
Identifies the specific lead source being questioned (Google Apps/Education Ads).
00:44
Lead Date Confirmation
Speaker 0 confirms the last lead was received on January 27th.
01:23
Resolution Plan
Speaker 1 decides to check with the team or provide a manual form.
Trust Signals
2
Openly discussing CRM data
Referring to colleagues by name (Kishore)
Confusion Signals
1
Uncertainty about where leads are assigned in the CRM
Topics Discussed
CRM Filters
Lead Assignment
Google Apps Education Ads
IO Health Station Leads
Kishore (Colleague)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about a 'small doubt' regarding CRM leaks. |
| Middle | 2 | neutral | Checking specific dates and filters in the CRM. |
| Closing | 3 | positive | Agrees to check further and ends the call politely. |
Call Transcript
Click to expand
Speaker 1
0.79s
Hello.
Speaker 0
1.57s
Hello.
Speaker 1
2.75s
Bro, oru chinna doubt.
Speaker 0
4.03s
Mm.
Speaker 1
4.71s
Ippo Uchchaiyaramla.
Speaker 0
6.59s
Mm.
Speaker 1
7.13s
Leaks varudhu illaiya, education leaks appadinnu onnu varum Google Apps-la irundhu.
Speaker 0
11.57s
Thaniya idhukkappuram varuma?
Speaker 1
13.83s
Illa already assign pannirukkaangannu ninaikkiren.
Speaker 0
15.75s
Aa.
Speaker 1
16.57s
Adhu yaar pesuraangannu solli Kishore pesuraara? Adhaavadhu Kishore dhaan assign pannirukkaangannu ninaikkiren.
Speaker 0
20.97s
Ippa naan adha paakkanumna enga poi paakkanum bro CRM-la?
Speaker 1
24.25s
CRM-la andha health condition paarkka mudiyaadhu, mela filter pottu.
Speaker 0
27.23s
Karaiyum serunga.
Speaker 1
28.31s
Vandhurukkaannu paarunga.
Speaker 0
44.87s
Kadaisiya January irubathi ezhu vandhirukku.
Speaker 1
48.79s
Aa ivu health
Speaker 0
49.37s
Aiyo health station thaniya.
Speaker 0
53.03s
Motham moonu filter irukku bro, IO Health Station lead-nu thaniya irukku, adhula pudhusa vandhu IO Health Station thaniya irukku, adhula zero leads irukku.
Speaker 1
60.99s
Aa
Speaker 0
61.95s
Education ad lead vandhu kadaisiyaa January irubathi ezhaam thethi vandhu irukku avvalavudhaan.
Speaker 1
66.73s
Janavari irupathiyaengala?
Speaker 0
68.73s
Mm.
Speaker 1
70.55s
Sari okay, naan illa illa ivanga check panren naan.
Speaker 0
74.63s
Mm.
Speaker 1
74.79s
Ideela naan indicate pannaanga annaikku Google Apps idhu.
Speaker 0
78.63s
Mm mm mm.
Speaker 1
79.31s
Evvalavu thaan paakkuren appadi illannaa form-a kuduthuren naanu.
Speaker 0
82.33s
Okay.
Speaker 1
83.01s
Nee pesa naan pesi varom, sari okay bro.
Speaker 0
84.93s
Okay okay.