A
Call Intelligence
None with Bharath Kumar — Jan 31, 2026 09:51
Deal Lost
Cold
Call History
20 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
existing_user
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:14 (14s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
5
Rep Words / Customer Words
3 / 10
Rep Longest Monologue
2s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 6.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:02
OTP Request
The customer asks for an OTP, indicating they are likely trying to log into a portal or verify a transaction.
Trust Signals
1
Customer provides OTP without hesitation
Topics Discussed
OTP
Authentication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| entire_call | 1 | neutral | Functional and brief. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello
Speaker 0
1.57s
Aa bro, OTP sollunga.
Speaker 1
2.59s
144070.
Speaker 0
4.27s
144070
Speaker 0
13.05s
Mm sari okay bro.