A
Call Intelligence
None with Bharath Kumar — Jan 30, 2026 13:17
Deal Lost
Cold
Call History
20 attemptsRep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
2.0/10
Active Alerts
3No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Low Performance: Bharath Kumar
Bharath Kumar scored 2.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Unknown
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
72% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
32 / 21
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| general training | Customer | -- | Neutral | Listing available team services. |
| cardio | Customer | -- | Neutral | Listing available team services. |
Key Moments
200:07
OTP Verification
The primary purpose of the call appears to be verifying the user via OTP (835762).
00:16
Service Mention
Rep mentions 'cardio' and 'speed training' but the call ends before any depth is reached.
Trust Signals
1
Customer provided OTP immediately
Confusion Signals
1
Repetition of words at the end suggests possible audio lag or lack of clarity
Topics Discussed
OTP Verification
General Training
Cardio
Speed Training
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Providing OTP as requested. |
| Closing | 2 | neutral | Repeating the training terms mentioned by the rep. |
Call Transcript
Click to expand
Speaker 1
0.59s
Hello.
Speaker 0
0.59s
Hello, appuram OTP sollunga.
Speaker 1
1.61s
Appuram OTP sollunga.
Speaker 1
3.89s
Avlo
Speaker 0
4.15s
Ippo illa.
Speaker 1
7.69s
Eight three five seven six two.
Speaker 0
9.23s
Nee thaan vandhu kudichu vaanganum.
Speaker 1
13.29s
Avlo.
Speaker 1
15.15s
Okay-vaa?
Speaker 0
15.17s
Okava?
Speaker 1
16.31s
Andha andha team-e paarkkiraangala? Okay, regular general team, cardio, speed training.
Speaker 0
18.25s
Regular general train, cardio bus, peak training.