A
Call Intelligence
None with Bharath Kumar — Jan 24, 2026 14:36
Deal Lost
Warm
Call History
20 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
50.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
N/A
Decision Maker
Influencer
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| pdf report/document | Customer | -- | Neutral | Discussing sending a PDF to a customer. |
Key Moments
200:08
PDF Confirmation
Speaker 0 confirms that a PDF can be sent to the customer.
00:17
Mail ID Request Instruction
Speaker 0 instructs Speaker 1 to get the registered mail ID to proceed.
Trust Signals
2
Use of 'bro'
Clear instructions and agreement
Topics Discussed
Customer Communication
PDF Delivery
Email Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about a previous message. |
| Middle | 2 | neutral | Agreeing to the process of getting the mail ID. |
| Closing | 3 | positive | Confirming the next step. |
Call Transcript
Click to expand
Speaker 0
1.13s
Hello.
Speaker 1
2.53s
Aa bro, indha kadaisiyaa oru message anuppichen illaiyaa? Ungalukku kashtamaa anuppichirukkaanga.
Speaker 0
5.55s
Aamaam aamaam aamaam bro.
Speaker 1
6.85s
Adhu PDF anuppalaama?
Speaker 0
8.69s
Anuppala Pranav, anuppalaam.
Speaker 1
10.93s
Aa sari okay, indha customer-ku message panrom adhukkudhaan.
Speaker 0
14.17s
Illa illa, unnu you will get the PDF soon appadinnu solli podurukken.
Speaker 1
16.91s
Ok. Avarudaiya
Speaker 0
17.41s
Avaroda mail ID endha mail ID register pannangalo adhai mattum send panni kettu vaangi kudunga.
Speaker 1
21.77s
Aa mail area okay.
Speaker 0
23.37s
Please share your registered mail ID appadinnu kettunga kettu vaangi kudunga naan kettu eduthu kudukkuren.
Speaker 1
23.81s
Aa registered mail ID.
Speaker 1
26.09s
Kettu vaangi kudunga naan.
Speaker 1
28.65s
Sari okay.